The Interpersonal Skills workshop will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Interpersonal Skills Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Module Three: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Four: Making Small Talk and Moving Beyond
- The Four Levels of Conversation
Module Five: Moving the Conversation Along
- Asking for Examples
- Using Repetition
- Using Summary Questions
- Asking for Clarity and Completeness
Module Six: Remembering Names
- Creating a Powerful Introduction
- Using Mnemonics
- Uh-Oh I’ve Forgotten Your Name
Module Seven: Influencing Skills
- Seeing the Other Side
- Building a Bridge
- Giving In Without Giving Up
Module Eight: Bringing People to Your Side
- A Dash of Emotion
- Plenty of Facts
- Bringing It All Together
Module Nine: Sharing Your Opinion
- Using I-Messages
- Disagreeing Constructively
- Building Consensus
Module Ten: Negotiation Basics
- Preparation
- Opening
- Bargaining
- Closing
Module Eleven: Making An Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Self-confident and assertiveness are two skills that are crucial for success in life. If you don”t feel worthy, and/or you don”t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits in your professional and personal life.
The Assertiveness And Self-Confidence workshop will give you an understanding of what assertiveness and self-confidence each mean (in general and to you personally) and how to develop those feelings in you day-to-day life. These skills will encompass many aspects of your life and have a positive effect on all of them.
Assertiveness and Self Confidence Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What Does Self-Confidence Mean To You?
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Module Three: Obstacles to Our Goals
- Types of Negative Thinking
- Case Study
- Personal Application
Module Four: Communication Skills
- Listening and Hearing: They Aren”t the Same Thing
- Asking Questions
- Body Language
Module Five: The Importance of Goal Setting
- Why Goal Setting is Important
- Setting SMART Goals
- Our Challenge to You
Module Six: Feeling the Part
- Identifying Your Worth
- Creating Positive Self-Talk
Module Seven: Looking the Part
- The Importance of Appearance
- The Role of Body Language
- First Impressions Count!
Module Eight: Sounding the Part
- It”s How You Say It
- Sounding Confident
- Using “I” Messages
Module Nine: Powerful Presentations
- What to Do When You”re on the Spot
- Using STAR To Make Your Case
Module Ten: Coping Techniques
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Module Eleven: Dealing with Difficult Behavior
- Dealing with Difficult Situations
- Key Tactics
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
Most people find that they wish they had more time in a day. This workshop will show you how to organize your life and find those hidden moments. You will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize their personal productivity.
Personal Productivity is a goal most of us have. Through this workshop you will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this workshop your participants will take ownership and begin to lead a more productive life.
Personal Productivity Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Setting SMART Goals
- The Three P’s
- The SMART Way
- Prioritizing Your Goals
- Evaluating and Adapting
Module Three: The Power of Routines
- What is a Routine?
- Personal Routines
- Professional Routines
- Six Easy Ways to Simplify Your Life
Module Four: Scheduling Yourself
- The Simple Secret of Successful Time Management
- Developing a Tracking System
- Scheduling Appointments
- Scheduling Tasks
Module Five: Keeping Yourself on Top of Tasks
- The One-Minute Rule
- The Five-Minute Rule
- What To Do When You Feel Like You’re Sinking
Module Six: Tackling New Tasks and Projects
- The Sliding Scale
- A Checklist for Getting Started
- Evaluating and Adapting
Module Seven: Using Project Management Techniques
- The Triple Constraint
- Creating the Schedule
- Using a RACI Chart
Module Eight: Creating a Workspace
- Setting Up the Physical Layout
- Ergonomics 101
- Using Your Computer Efficiently
Module Nine: Organizing Files and Folders
- Organizing Paper Files
- Organizing Electronic Files
- Scheduling Archive and Clean-Up
Module Ten: Managing E-Mail
- Using E-mail Time Wisely
- Taking Action!
- Making the Most of Your E-mail Program
- Taking Time Back from Handheld Devices
Module Eleven: Tackling Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
Developing good Organizational Skills is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your professional and personal life. Throughout this workshop you will be given the tools necessary in developing better Organizational Skills.
Through Organizational Skills you will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.
Organizational Skills Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Remove the Clutter
- Just Do It
- You Don”t Have to Keep Everything
- Three Boxes: Keep, Donate, and Trash
- A Place For Everything And Everything In Its Place
- Case Study
- Module Two: Review Questions
Module Three: Prioritize
- Write It Down
- Urgent/Important Matrix
- Divide Tasks
- 80/20 Rule
- Case Study
- Module Three: Review Questions
Module Four: Scheduling Your Time
- Have a Master Calendar
- Setting Deadlines
- Remove or Limit the Time Wasters
- Coping With Things Outside of Our Control
- Case Study
- Module Four: Review Questions
Module Five: To Do Lists
- Use a Day Planner
- Finish What You Start
- Focus on the Important
- Do Quick Tasks Immediately
- Case Study
- Module Four: Review Questions
Module Six: Paper and Paperless Storage
- Find a System that Works for You
- Make it Consistent
- Make it Time Sensitive
- Setting up Archives
- Case Study
- Module Six: Review Questions
Module Seven: Organization Your Work Area
- Keeping Items Within Arm”s Reach
- Only Have Current Projects on Your Desk
- Arranging Your Drawers
- Organize to Match Your Workflow
- Case Study
- Module Seven: Review Questions
Module Eight: Tools to Fight Procrastination
- Eat That Frog!
- Remove Distractions
- Give Yourself a Reward
- Break Up Large Tasks
- Case Study
- Module Eight: Review Questions
Module Nine: Organizing your Inbox
- Setting up Delivery Rules
- Folder and Message Hierarchy
- Deal with Email Right Away
- Flag and Highlight Important Items
- Case Study
- Module Nine: Review Questions
Module Ten: Avoid the Causes of Disorganization
- Keeping Everything
- Not Being Consistent
- Not Following a Schedule
- Bad Habits
- Case Study
- Module Ten: Review Questions
Module Eleven: Discipline is the Key to Stay Organized
- Stay Within Your Systems
- Learn to Say No
- Have Organization Be Part of Your Life
- Plan for Tomorrow, Today
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.
Leadership And Influence Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: The Evolution of Leadership
- Defining Leadership
- Characteristics of a Leader
- Leadership Principles
- A Brief History of Leadership
- Historical Leaders
- Modern Leaders
- The Great Man Theory
- The Trait Theory
- Transformational Leadership
- Summary
Module Three: Situational Leadership
- Situational Leadership: Telling
- Situational Leadership: Selling
- Situational Leadership: Participating
- Situational Leadership: Delegating
Module Four: A Personal Inventory
- An Introduction to Kouzes and Posner
- Model the Way
- Inspire a Shared Vision
- Challenge the Process
- Enable Others to Act
- Encourage the Heart
- A Personal Inventory
- Creating an Action Plan
- Set Leadership Goals
- Address the Goals
- Seek Inspiration
- Choose a Role Model
- Seek Experience
- Create a Personal Mission Statement
Module Five: Modeling the Way
- Determining Your Way
- Being an Inspirational Role Model
- Influencing Others Perspectives
Module Six: Inspiring a Shared Vision
- Choosing Your Vision
- Communicating Your Vision
- Identifying the Benefit for Others
Module Seven: Challenging the Process
- Developing Your Inner Innovator
- Seeing Room for Improvement
- Lobbying for Change
Module Eight: Enabling Others to Act
- Encouraging Growth in Others
- Creating Mutual Respect
- The Importance of Trust
Module Nine: Encouraging the Heart
- Sharing Rewards
- Celebrating Accomplishments
- Making Celebration Part of Your Culture
Module Ten: Basic Influencing Skills
- The Art of Persuasion
- The Principles of Influence
- Creating an Impact
Module Eleven: Setting Goals
- Setting SMART Goals
- Creating a Long-Term Plan
- Creating a Support System
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Personal Branding. Understanding Personal Branding will provide advantages in your personal and professional lives.
Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed.
With our Personal Branding course, you will be able to share your vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you.
You are your brand so protect it. Live it.
Personal Branding Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Defining Yourself (I)
- If You Don’t, They Will
- Brand Mantra
- Be Real
- SWOT Analysis
- Case Study
- Module Two: Review Questions
Module Three: Defining Yourself (II)
- Pillars
- Passions
- Define Your Strengths
- The Three C’s
- Case Study
- Module Three: Review Questions
Module Four: Controlling and Developing Your Image
- Clear and Defined
- Consistent Image
- It Takes a Commitment
- Live It Every Day
- Case Study
- Module Four: Review Questions
Module Five: Personal and Professional Influences
- Corporate and Personal Integration
- They Will Influence Each Other
- Be a Professional
- Build Rapport
- Module Five: Review Questions
Module Six: Sharpening Your Brand
- Blogging
- Authenticity is Key (always be authentic)
- Transparency
- Networking
- Case Study
- Module Six: Review Questions
Module Seven: Appearance Matters
- First Impressions
- Rise Out of The Crowd
- True Reflection
- Dress For Success
- Case Study
- Module Seven: Review Questions
Module Eight: Social Media (I)
- Needs Constant Monitoring
- Security
- Have an Objective
- Promote
- Case Study
- Module Eight: Review Questions
Module Nine: Social Media (II)
- It’s a Tool
- Content is King
- Have a Gimmick
- Don’t Ignore Any Mentions
- Case Study
- Module Nine: Review Questions
Module Ten: Brand Management During a Crisis
- Caught In a Bad Spot?
- Never Burn a Bridge
- Information
- Monitor and Respond
- Case Study
- Module Ten: Review Questions
Module Eleven: Branding Personality Traits
- Identify Your Unique Values
- Be Bold
- Think Outside the Box
- Learn. Repeat
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
Knowing what is necessary to navigate and create a successful business seems innate for certain people. For example, Steve Jobs showed great business acumen. Fortunately, it is possible for the rest of us to improve business acumen. The right training combined with experience will improve your business savvy.
Business Acumen Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Seeing the Big Picture
- Short and Long Term Interactions
- Recognize Growth Opportunities
- Mindfulness of Decisions
- Everything is Related
- Case Study
- Module Two: Review Questions
Module Three: KPI’s (Key Performance Indicators)
- Decisiveness
- Flexible
- Strong Initiative
- Intuitive
- Case Study
- Module Three: Review Questions
Module Four: Risk Management Strategies
- Continuous Assessment
- Internal and External Factors
- Making Adjustments and Corrections
- Knowing When to Pull the Trigger or Plug
- Case Study
- Module Four: Review Questions
Module Five: Recognizing Learning Events
- Develop a Sense of Always Learning
- Evaluate Past Decisions
- Problems are Learning Opportunities
- Recognize Your Blind Spots
- Case Study
- Module Five: Review Questions
Module Six: You Need to Know These Answers and More
- What Makes Money My Company Money?
- What Were Sales Last Year?
- What is our Profit Margin?
- What Were Our Costs?
- Case Study
- Module Six: Review Questions
Module Seven: Financial Literacy (I)
- Assets
- Financial Ratios
- Liabilities
- Equity
- Case Study
- Module Seven: Review Questions
Module Eight: Financial Literacy (II)
- Income Statement
- Balance Sheet
- Cash Flow Statement
- Read, Read, and Read
- Case Study
- Module Eight: Review Questions
Module Nine: Business Acumen in Management
- Talent Management
- Change Management
- Asset Management
- Organizational Management
- Case Study
- Module Nine: Review Questions
Module Ten: Critical Thinking in Business
- Ask the Right Questions
- Organize the Data
- Evaluate the Information
- Make the Decision
- Case Study
- Module Ten: Review Questions
Module Eleven: Key Financial Levers
- Investing in People
- Effective Communication
- Process Improvement
- Goal Alignment
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Lessons Learned
- Completion of Action Plans and Evaluations
It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards. In this workshop, we will look at risk in a manufacturing environment, but it can be adopted to all types of companies.
Through our Risk Assessment and Management workshop, you will be aware of hazards and risk that you didn’t realize were around your workplace. Identifying hazards through proper procedures will provide you the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.
Risk Assessment and Management Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Identifying Hazards and Risks
- What is a Hazard?
- What is a Risk?
- Consult with Employees
- Likelihood Scale
- Case Study
- Module Two: Review Questions
Module Three: Seeking Out Problems Before They Happen (I)
- Unique to Your Business
- Walk Around
- Long Term and Short Term
- Common Issues
- Case Study
- Module Three: Review Questions
Module Four: Seeking Out Problems Before They Happen (II)
- Ask “What would happen if….?”
- External Events
- Worst Case Scenarios
- Consequence Scale
- Case Study
- Module Four: Review Questions
Module Five: Everyone’s Responsibility
- See it, Report it!
- If It Is Not Safe Don’t Do It
- Take Appropriate Precautions
- Communicating to the Organization
- Case Study
- Module Five: Review Questions
Module Six: Tracking and Updating Control Measures
- What is a Control Measure?
- Your Business Procedures
- Are They Adequate?
- Updating and Maintaining
- Case Study
- Module Six: Review Questions
Module Seven: Risk Management Techniques
- Reduce the Risk
- Transfer the Risk
- Avoid the Risk
- Accept The Risk
- Case Study
- Module Seven: Review Questions
Module Eight: General Office Safety and Reporting
- Accident Reports
- Accident Response Plan
- Emergency Action Plan
- Training and Education
- Case Study
- Module Eight: Review Questions
Module Nine: Business Impact Analysis
- Gather Information
- Identify Vulnerabilities
- Analyze Information
- Implement Recommendations
- Case Study
- Module Nine: Review Questions
Module Ten: Disaster Recovery Plan
- Make It Before You Need It
- Test, Update, and Repeat
- Hot, Warm, and Cold Sites
- Keep Documentation Simple and Clear
- Case Study
- Module Ten: Review Questions
Module Eleven: Summary of Risk Assessment
- What are the Hazards?
- Who Might be Harmed?
- Are Current Control Measures Sufficient?
- If Not, Change Control Measures
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
The Teamwork And Team Building workshop will encourage you to explore the different aspects of a team, as well as ways that you can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
Teamwork And Team Building Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Defining Success
- What is a Team?
- An Overview of Tuckman and Jensen’s Four-Phase Model
Module Three: Types of Teams
- The Traditional Team
- Self-Directed Teams
- E-Teams
Module Four: The First Stage of Team Development – Forming
- Hallmarks of This Stage
- What To Do As A Leader
- What To Do As A Follower
Module Five: The Second Stage of Team Development – Storming
- The Hallmarks of This Stage
- What To Do As A Leader
- What To Do As A Follower
Module Six: The Third Stage of Team Development – Norming
- The Hallmarks of This Stage
- What To Do As A Leader
- What To Do As A Follower
Module Seven: The Fourth Stage of Team Development – Performing
- Hallmarks of this Stage
- What To Do As A Leader
- What To Do As A Follower
Module Eight: Team Building Activities
- The Benefits and Disadvantages
- Team-Building Activities That Won’t Make People Cringe
- Choosing a Location for Team-Building
Module Nine: Making the Most of Team Meetings
- Setting the Time and the Place
- Trying the 50-Minute Meeting
- Using Celebrations of All Sizes
Module Ten: Solving Problems as a Team
- The Six Thinking Hats
- Encouraging Brainstorming
- Building Consensus
Module Eleven: Encouraging Teamwork
- Some Things to Do
- Some Things to Avoid
- Some Things to Consider
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.
With our Self-Leadership workshop, you will discover the specifics of how to be a better leader for yourself and for others. You will be able to guide yourself in positives ways, which equals success!
Self-Leadership Workshop Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: What Is Self-Leadership?
- Sources
- Before Action
- During
- After Action
- Case Study
- Module Two: Review Questions
Module Three: Motivators
- Need for Autonomy
- Self-Efficacy
- External Factors
- Internal Factors
- Case Study
- Module Three: Review Questions
Module Four: Behavior Focus (I)
- Focusers and Reminders
- Cues
- Self-Observation
- Goal Setting
- Case Study
- Module Four: Review Questions
Module Five: Behavior Focus (II)
- Purpose
- Reward
- Punishment
- Practice
- Case Study
- Module Five: Review Questions
Module Six: Natural Rewards
- Definition
- Competence
- Purpose and Self-Control
- Life Activities
- Case Study
- Module Six: Review Questions
Module Seven: Constructive Thinking
- Positive Thinking
- Self-Talk
- Aware of Personal Beliefs and Assumptions
- Opportunity Thinking
- Case Study
- Module Seven: Review Questions
Module Eight: Well-Being (I)
- Emotional Intelligence
- Stress Management
- Optimism
- Fun and Happiness
- Case Study
- Module Eight: Review Questions
Module Nine: Well-Being (II)
- Fitness
- Diet
- Sleep
- Personal Effectiveness
- Case Study
- Module Nine: Review Questions
Module Ten: Individuality
- Personality
- Locus of Control
- Self-Monitor
- Autonomy
- Case Study
- Module Ten: Review Questions
Module Eleven: Personal Application
- Diversity
- Personal Problems
- Workplace Problems
- Social Responsibility
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.
10 Soft Skills You Need Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What are Soft Skills?
- Definition of Soft Skills
- Empathy and the Emotional Intelligence Quotient
Professionalism - Learned vs. Inborn Traits
- Case Study
- Module Two: Review Questions
Module Three: Soft Skill 1: Communication
- Ways We Communicate
- Improving Non-Verbal Communication
- Listening
- Openness and Honesty
- Case Study
- Module Three: Review Questions
Module Four: Soft Skill 2: Teamwork
- Identifying Capabilities
- Get Into Your Role
- Learn the Whole Process
- The Power of Flow
- Case Study
- Module Four: Review Questions
Module Five: Soft Skill 3: Problem Solving
- Define the Problem
- Generate Alternative Solutions
- Evaluate the Plans
- Implementation and Re-evaluation
- Case Study
- Module Five: Review Questions
Module Six: Soft Skill 4: Time Management
- The Art of Scheduling
- Prioritizing
- Managing Distractions
- The Multitasking Myth
- Case Study
- Module Six: Review Questions
Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic
- What Are You Working For?
- Caring for Others vs. Self
- Building Trust
- Work Is Its Own Reward
- Case Study
- Module Seven: Review Questions
Module Eight: Soft Skill 7: Adaptability/Flexibility
- Getting over the Good Old Days Syndrome
- Changing to Manage Process
- Changing to Manage People
- Showing You’re Worth Your Weight in Adaptability
- Case Study
- Module Eight: Review Questions
Module Nine: Soft Skill 8: Self-Confidence
- Confident Traits
- Self-Questionnaire
- Surefire Confidence Building Tactics
- Build Up Others
- Case Study
- Module Nine: Review Questions
Module Ten: Soft Skill 9: Ability to Learn From Criticism
- Wow, You Mean I’m Not Perfect?
- Listen With An Open Mind
- Analyze and Learn
- Clear the Air and Don’t Hold Any Grudges
- Case Study
- Module Ten: Review Questions
Module Eleven: Soft Skill 10: Networking
- Redefining Need
- Identifying Others’ Interests
- Reaching Out
- When to Back Off
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.
Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.
Body Language Basics Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Communicating With Body language
- Learning a New Language
- The Power of Body Language
- More Than Words
- Actions Speak Louder Than Words
- Case Study
- Module Two: Review Questions
Module Three: Reading Body Language
- Head Position
- Translating Gestures Into Words
- Open Vs. Closed Body Language
- The Eyes Have It
- Case Study
- Module Three: Review Questions
Module Four: Body Language Mistakes
- Poor Posture
- Invading Personal Space
- Quick Movements
- Fidgeting
- Case Study
- Module Four: Review Questions
Module Five: Gender Differences
- Facial Expressions
- Personal Distances
- Female Body Language
- Male Body Language
- Case Study
- Module Five: Review Questions
Module Six: Non-Verbal Communication
- Common Gestures
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
- What Your Posture Says
- Case Study
- Module Six: Review Questions
Module Seven: Facial Expressions
- Linked With Emotion
- Micro-expressions
- Facial Action Coding System (FACS)
- Universal Facial Expressions
- Case Study
- Module Seven: Review Questions
Module Eight: Body Language in Business
- Communicate With Power
- Cultural Differences
- Building Trust
- Mirroring
- Case Study
- Module Eight: Review Questions
Module Nine: Lying and Body Language
- Watch Their Hands
- Forced Smiles
- Eye Contact
- Changes in Posture
- Case Study
- Module Nine: Review Questions
Module Ten: Improve Your Body Language
- Be Aware of Your Movements
- The Power of Confidence
- Position and Posture
- Practice In a Mirror
- Case Study
- Module Ten: Review Questions
Module Eleven: Matching Your Words to Your Movement
- Involuntary Movements
- Say What You Mean
- Always Be Consistent
- Actions Will Trump Words
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
The Business Writing workshop will give you a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.
Business Writing Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Working with Words
- Spelling
- Grammar
- Creating a Cheat Sheet
Module Three: Constructing Sentences
- Parts of a Sentence
- Punctuation
- Types of Sentences
Module Four: Creating Paragraphs
- The Basic Parts
- Organization Methods
Module Five: Writing Meeting Agendas
- The Basic Structure
- Choosing a Format
- Writing the Agenda
Module Six: Writing E-mails
- Addressing Your Message
- Grammar and Acronyms
Module Seven: Writing Business Letters
- The Basic Structure
- Choosing a Format
- Writing the Letter
Module Eight: Writing Proposals
- The Basic Structure
- Choosing a Format
- Writing the Proposal
Module Nine: Writing Reports
- The Basic Structure
- Choosing a Format
- Writing the Report
Module Ten: Other Types of Documents
- Requests for Proposals
- Projections
- Executive Summaries
- Business Cases
Module Eleven: Proofreading and Finishing
- A Proofreading Primer
- How Peer Review Can Help
- Printing and Publishing
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.
The Collaborative Business Writing workshop will give you the knowledge and skills to collaborate with others and create that important document. You will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.
Collaborative Business Writing Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What is Collaborative Business Writing?
- Clarifying the Objective
- Practical Writing Approaches
- Collaborative Writing Strategies
- Collaborative Writing Patterns
- Case Study
- Module Two: Review Questions
Module Three: Types of Collaborative Business Writing
- Parallel Construction – ‘cut and paste’
- Parallel Construction – ‘puzzle’
- Sequential Summative Construction
- Integrating Construction
- Case Study
- Module Three: Review Questions
Module Four: Collaborative Team Members
- Team Leader Selection
- Chief Editor Designation
- Characteristics of Team Members
- Ways to Build Collaborative Writing Team
- Case Study
- Module Four: Review Questions
Module Five: Collaborative Tools and Processes
- Outlines and Storyboards
- Collaborative Planning
- Collaborative Revision
- Collaborative Team Cohesion
- Case Study
- Module Five: Review Questions
Module Six: Setting Style Guidelines
- Voice and Person
- Format
- Consistent Spelling of Commonly Used Words
- Numbers as Words or Figures
- Case Study
- Module Six: Review Questions
Module Seven: Barriers to Successful Collaborative Writing
- Hoarding
- Innovation
- Search
- Knowledge Transfer
- Case Study
- Module Seven: Review Questions
Module Eight: Overcoming Collaborative Writing Barriers
- Practicing T-shaped Management
- Building Network of Alliances
- Implementing Enablers
- Assessing the Culture and Areas for Improvement
- Case Study
- Module Eight: Review Questions
Module Nine: Styles of Dealing with Conflict
- Ensure that Good Relationships are the First Priority
- Keep People and Problems Separate
- Pay Attention to the Interests that are Being Presented
- Listen First, Talk Second
- Case Study
- Module Nine: Review Questions
Module Ten: Tips for Successful Business Writing Collaboration
- Determine Purpose
- Formulate Outline and Organizational Format
- Selection of Team Leader
- Assign Writing Tasks and Associated Duties
- Case Study
- Module Ten: Review Questions
Module Eleven: Examples of Collaborative Business Writing
- Writing Emails
- Writing Reports
- Writing Training Manuals
- Writing Company Handbooks
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words From The Wise
- Completion Of Action Plans And Evaluations
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies workshop will help you understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Communication Strategies Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: The Big Picture
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
Module Three: Understanding Communication Barriers
- An Overview of Common Barriers
- Language Barriers
- Cultural Barriers
- Differences in Time and Place
Module Four: Paraverbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
Module Five: Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
Module Six: Speaking Like a STAR
- S = Situation
- T = Task
- A = Action
- R = Result
- Summary
Module Seven: Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
Module Eight: Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
Module Nine: Appreciative Inquiry
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
Module Ten: Mastering the Art of Conversation
- Level One: Discussing General Topics
- Level Two: Sharing Ideas and Perspectives
- Level Three: Sharing Personal Experiences
- Our Top Networking Tips
Module Eleven: Advanced Communication Skills
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages
Module Twelve: Wrapping Up
- Words from the Wise
Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Our Critical Thinking workshop will lead you to be a more rational and disciplined thinker. It will reduce their bias which will provide a greater understanding of their environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information which will provide an incredible boost in performance.
Critical Thinking Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Components of Critical Thinking
- Applying Reason
- Open Mindedness
- Analysis
- Logic
- Case Study
- Module Two: Review Questions
Module Three: Non-Linear Thinking
- Step Out of Your Comfort Zone
- Don”t Jump to Conclusions
- Expect and Initiate Change
- Being Ready to Adapt
- Case Study
- Module Three: Review Questions
Module Four: Logical Thinking
- Ask the Right Questions
- Organize the Data
- Evaluate the Information
- Draw Conclusions
- Case Study
- Module Four: Review Questions
Module Five: Critical Thinkers (I)
- Active Listening
- Be Curious
- Be Disciplined
- Be Humble
- Case Study
- Module Five: Review Questions
Module Six: Critical Thinkers (II)
- Seeing the Big Picture
- Objectivity
- Using Your Emotions
- Being Self-Aware
- Case Study
- Module Six: Review Questions
Module Seven: Evaluate Information
- Making Assumptions
- Watch out for Bias
- Ask Clarifying Questions
- SWOT Analysis
- Case Study
- Module Seven: Review Questions
Module Eight: Benefits of Critical thinking
- Being More Persuasive
- Better Communication
- Better Problem Solving
- Increased Emotional Intelligence
- Case Study
- Module Eight: Review Questions
Module Nine: Changing Your Perspective
- Limitations of Your Point of View
- Considering Others Viewpoint
- Influences on Bias
- When New Information Arrives
- Case Study
- Module Nine: Review Questions
Module Ten: Problem Solving
- Identify Inconsistencies
- Trust Your Instincts
- Asking Why?
- Evaluate the Solution(s)
- Case Study
- Module Ten: Review Questions
Module Eleven: Putting It All Together
- Retaining Your New Skills
- Reflect and Learn From Mistakes
- Always Ask Questions
- Practicing Critical Thinking
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
With our Cyber Security workshop, you will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. You will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure.
Cyber Security Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Cyber security Fundamentals
- What is Cyberspace?
- What is Cyber security?
- Why is Cyber security Important?
- What is a Hacker?
- Case Study
- Module Two: Review Questions
Module Three: Types of Malware
- Worms
- Viruses
- Spyware
- Trojans
- Case Study
- Module Three: Review Questions
Module Four: Cyber Security Breaches
- Phishing
- Identity Theft
- Harassment
- Cyberstalking
- Case Study
- Module Four: Review Questions
Module Five: Types of Cyber Attacks
- Password Attacks
- Denial of Service Attacks
- Passive Attack
- Penetration Testing
- Case Study
- Module Five: Review Questions
Module Six: Prevention Tips
- Craft a Strong Password
- Two-Step Verification
- Download Attachments with Care
- Question Legitimacy of Websites
- Case Study
- Module Six: Review Questions
Module Seven: Mobile Protection
- No Credit Card Numbers
- Place Lock on Phone
- Don’t Save Passwords
- No Personalized Contacts Listed
- Case Study
- Module Seven: Review Questions
Module Eight: Social Network Security
- Don’t Reveal Location
- Keep Birthdate Hidden
- Have Private Profile
- Don’t Link Accounts
- Case Study
- Module Eight: Review Questions
Module Nine: Prevention Software
- Firewalls
- Virtual Private Networks
- Anti-Virus & Anti-Spyware
- Routine Updates
- Case Study
- Module Nine: Review Questions
Module Ten: Critical Cyber Threats
- Critical Cyber Threats
- Cyber terrorism
- Cyberwarfare
- Cyberespionage
- Case Study
- Module Ten: Review Questions
Module Eleven: Defense Against Hackers
- Cryptography
- Digital Forensics
- Intrusion Detection
- Legal Recourse
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Emotional intelligence describes the ability to understand one”s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal life.
Emotional Intelligence Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What is Emotional Intelligence
- Self-Management
- Self-Awareness
- Self-Regulation
- Self-Motivation
- Empathy
Module Three: Four Skills in Emotional Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinking
- Understand Emotional Meanings
- Manage Emotions
Module Four: Verbal Communication Skills
- Focused Listening
- Asking Questions
- Communicating with Flexibility and Authenticity
Module Five: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Six: Social Management and Responsibility
- Benefits of Emotional Intelligence
- Articulate your Emotions Using Language.
Module Seven: Tools to Regulate Your Emotions
- Seeing the Other Side
- Self-Management and Self Awareness
- Giving in Without Giving Up
Module Eight: Gaining Control
- Using Coping Thoughts
- Using Relaxation Techniques
- Bringing it All Together
Module Nine: Business Practices (I)
- Understand Emotions and How to Manage Them in the Workplace
- Role of Emotional Intelligence at Work
- Disagreeing Constructively
Module Ten: Business Practices (II)
- Optimism
- Pessimism
- The Balance Between Optimism & Pessimism
Module Eleven: Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
Module Twelve: Wrapping Up
- Words from the Wise
The Presentation Skills workshop will give you some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that you can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.
Presentation Skills Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Creating the Program
- Performing a Needs Analysis
- Writing the Basic Outline
- Researching, Writing, and Editing
Module Three: Choosing Your Delivery Methods
- Basic Methods
- Advanced Methods
- Basic Criteria to Consider
Module Four: Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Module Five: Non-Verbal Communication Skills
- Body Language
- Gestures
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Six: Overcoming Nervousness
- Preparing Mentally
- Physical Relaxation Techniques
- Appearing Confident in Front of the Crowd
Module Seven: Creating Fantastic Flip Charts
- Required Tools
- The Advantages of Pre-Writing
- Using Colors Appropriately
- Creating a Plan B
Module Eight: Creating Compelling PowerPoint Presentations
- Required Tools
- Tips and Tricks
- Creating a Plan B
Module Nine: Wow ‘Em with the Whiteboard
- Traditional and Electronic Whiteboards
- Required Tools
- Using Colors Appropriately
- Creating a Plan B
Module Ten: Vibrant Videos and Amazing Audio
- Required Tools
- Tips and Tricks
- Creating a Plan B
Module Eleven: Pumping it Up a Notch
- Make Them Laugh a Little
- Encouraging Discussion
- Dealing with Questions
Module Twelve: Wrapping Up
- Words from the Wise
The Proposal Writing workshop will take you through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.
Proposal Writing Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Understanding Proposals
- What is a Proposal?
- The Proposal Writing Process
- Types of Proposals
- About Requests for Proposals
Module Three: Beginning the Proposal Writing Process
- Identifying Your Purpose and Your Audience
- Performing a Needs Analysis
- Writing the Goal Statement
Module Four: Preparing an Outline
- A General Format
- Special Sections
- Creating a Framework
- Getting Down to Details
Module Five: Finding Facts
- Identifying Resources
- Using the Internet as a Resource
- Organizing Your Information
Module Six: Writing Skills (I)
- Spelling and Grammar
- Working with Words
- Constructing Sentences
- Persuasive Writing
- Mastering Voice
Module Seven: Writing Skills (II)
- Creating Paragraphs
- Creating Strong Transitions
- Building to Conclusions
Module Eight: Writing the Proposal
- Educating the Evaluator
- Ghosting the Competition
- Using Illustrations
Module Nine: Checking for Readability
- Checking for Clarity
- Reading for Your Audience
- Using the Readability Index
Module Ten: Proofreading and Editing
- Proofreading Like a Pro
- Editing Techniques
- Checking the Facts
- The Power of Peer Review
Module Eleven: Adding the Final Touches
- Our Top Typesetting Tips
- Achieving a Professional Look and Feel
- Creating the Final Package
Module Twelve: Wrapping Up
- Words from the Wise
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give you some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Public Speaking Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Identifying Your Audience
- Performing a Needs Analysis
- Creating an Audience Profile
- Identifying Key Questions and Concerns
Module Three: Creating a Basic Outline
- Outlining the Situation
- Identifying the Task That Had to Be Performed
- Listing the Actions, You Took
- Revealing the Results
Module Four: Organizing the Program
- Making Organization Easy
- Organizational Methods
- Classifying and Categorizing
Module Five: Fleshing It Out
- Identifying Appropriate Sources
- Establishing Credibility
- The Importance of Citations
Module Six: Putting It All Together
- Writing Your Presentation
- Adding a Plan B
- Reviewing, Editing, and Rewriting
Module Seven: Being Prepared
- Checking Out the Venue
- Gathering Materials
- A 24-Hour Checklist
Module Eight: Overcoming Nervousness
- A Visit from the Boss
- Preparing Mentally
- Physical Relaxation Techniques
- Appearing Confident in Front of the Crowd (Even If You Don’t Feel That Way)
Module Nine: Delivering Your Speech (I)
- Starting Off on the Right Foot
- Using Visual Aids
- Checking the Volume of Your Voice
Module Ten: Delivering Your Speech (II)
- Adjusting on the Fly
- Gauging Whether Breaks Are Required
- Wrapping Up and Winding Down
Module Eleven: Questions and Answers
- Ground Rules
- Answering Questions That Sound Like an Attack
- Dealing with Complex Questions
Module Twelve: Wrapping Up
- Words from the Wise
Archiving and Records Management – Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
Archiving and Records Management Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Understanding Records
- What is Records Management?
- Defining Records
- Archives vs. Records
- Life Cycle
- Case Study
- Module Two: Review Questions
Module Three: Management of Records
- What Is and Is Not a Record?
- Record Programs
- Management of Systems
- Developing Standards
- Case Study
- Module Three: Review Questions
Module Four: Context (I)
- Techniques for Analyzing Records
- Collecting Information
- Organizational Needs
- Legal Demands
- Case Study
- Module Four: Review Questions
Module Five: Context (II)
- Routine Process
- Creative Process
- System Analysis
- Records Survey
- Case Study
- Module Five: Review Questions
Module Six: Classification
- Functionality
- Prioritize
- Assess and Review
- Develop a Tool
- Case Study
- Module Six: Review Questions
Module Seven: Paper-Based Systems
- Arranging and Grouping
- Building Files
- Elementary & Intermediate
- Metadata
- Case Study
- Module Seven: Review Questions
Module Eight: Electronic Records
- Classifying
- Folders and Directories
- Groupings
- Metadata
- Case Study
- Module Eight: Review Questions
Module Nine: Hybrid Systems
- Routine Processes
- Creative Processes
- Design
- Limitations
- Case Study
- Module Nine: Review Questions
Module Ten: Appraisals & Systems
- Taxonomy of Values
- Macro Appraisal
- Strategy & Criteria
- Document & Review Decisions
- Case Study
- Module Ten: Review Questions
Module Eleven: Record Maintenance
- Paper
- Electronic
- Create Archives
- Conversion
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
Business Ethics Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What is Ethics?
- What is Business Ethics
- 10 Benefits of Managing Ethics
- Case Study
Module Three: Implementing Ethics in the Workplace
- Benefits
- Guidelines for Managing Ethics in the Workplace
- Roles and Responsibilities
Module Four: Employer / Employee Rights
- Privacy Policies
- Harassment Issues
- Technology
Module Five: Business and Social Responsibilities
- Identifying Types of Responsibilities
- Case Study
- Handling Conflicting Social and Business Responsibilities
- Case Study
Module Six: Ethical Decisions
- The Basics
- Balancing Personal and Organizational Ethics
- Common Dilemmas
- Making Ethical Decisions
- Overcoming Obstacles
Module Seven: Whistle Blowing
- Criteria and Risk
- The Process
- When You Should “Blow the Whistle”
Module Eight: Managerial Ethics
- Ethical Management
- Identifying the Characteristics
- Ensuring Ethical Behavior
Module Nine: Unethical Behavior
- Recognize and Identify
- Preventing
- Addressing
- Interventions
Module Ten: Ethics in Business (I)
- Organization Basics
- Addressing the Needs
- Ethical Principles
Module Eleven: Ethics in Business (II)
- Ethical Safeguards
- Developing a Code of Ethics
- Performing an Internal Ethics Audit
- Upholding the Ethics Program
Module Twelve: Wrapping Up
- Words from the Wise
This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help you look and sound your best no matter what the situation.
Business Etiquette Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Understanding Etiquette
- Etiquette Defined
- The Importance of Business Etiquette
Module Three: Networking for Success
- Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
Module Four: The Meet and Greet
- The Three-Step Process
- The Four Levels of Conversation
- Module Five: The Dining in Style
- Understanding Your Place Setting
- Using Your Napkin
- Eating Your Meal
- Sticky Situations and Possible Solutions
Module Six: Eating Out
- Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
Module Seven: Business Email Etiquette
- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
Module Eight: Telephone Etiquette
- Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell phone Do’s and Don’ts
Module Nine: The Written Letter
- Thank You Notes
- Formal Letters
- Informal Letters
Module Ten: Dressing for Success
- The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
Module Eleven: International Etiquette
- General Rules
- Important Points
- Preparation Tips
Module Twelve: Wrapping Up
- Words from the Wise
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.
The Creative Problem Solving workshop will give you an overview of the entire creative problem solving process, as well as key problem solving tools that you can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.
Creative Problem Solving Course Outline:
Module One: Getting Started
- Workshop Objectives
Module Two: The Problem Solving Method
- What is a Problem?
- What is Creative Problem Solving?
- What are the Steps in the Creative Solving Process?
Module Three: Information Gathering
- Understanding Types of Information
- Identifying Key Questions
- Methods of Gathering Information
Module Four: Problem Definition
- Defining the Problem
- Determining Where the Problem Originated
- Defining the Present State and the Desired State
- Stating and Restating the Problem
- Analyzing the Problem
- Writing the Problem Statement
Module Five: Preparing for Brainstorming
- Identifying Mental Blocks
- Removing Mental Blocks
- Stimulating Creativity
Module Six: Generating Solutions (I)
- Brainstorming Basics
- Brainwriting and Mind Mapping
- Duncker Diagrams
Module Seven: Generating Solutions (II)
- The Morphological Matrix
- The Six Thinking Hats
- The Blink Method
Module Eight: Analyzing Solutions
- Developing Criteria
- Analyzing Wants and Needs
- Using Cost/Benefit Analysis
Module Nine: Selecting a Solution
- Doing a Final Analysis
- Paired Comparison Analysis
- Analyzing Potential Problems
Module Ten: Planning Your Next Steps
- Identifying Tasks
- Identifying Resources
- Implementing, Evaluating, and Adapting
Module Eleven: Recording Lessons Learned
- Planning the Follow-Up Meeting
- Celebrating Successes
- Identifying Improvements
Module Twelve: Wrapping Up
- Words from the Wise
Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Our program will move out of the mundane, be more curious, engage, and explore new ideas.
Recognize creativity and be ready when it happens. With our course, you will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. You will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative.
Developing Creativity Workshop Outline
Module One: Introduction
Module Two: What is Creativity?
- Divergent Thinking
- Problem Solving
- Imagination and Inspiration
- Something Out of Nothing
- Case Study
- Module Two: Review Questions
Module Three: Getting Inspired
- Introspection
- Read More
- Removing the Mental Block
- Art Inspires Art
- Case Study
- Module Three: Review Questions
Module Four: Beating Procrastination
- Get Rid of Clutter
- Self-Imposed Limitations
- Build on Small Successes
- Don’t Start at the Beginning
- Case Study
- Module Four: Review Questions
Module Five: Improving Your Creative Mind Set (I)
- Open Mind
- Do Not Judge
- Positive Mind Set
- Ask Why?
- Case Study
- Module Five: Review Questions
Module Six: Improving Your Creative Mind Set (II)
- Make Associations
- Keep a Journal
- Question Assumptions
- Creative Confidence
- Case Study
- Module Six: Review Questions
Module Seven: Curiosity
- Spark Your Curiosity
- Curiosity is the Engine of Creativity
- Engage
- Ask Open Ended Questions
- Case Study
- Module Seven: Review Questions
Module Eight: Take Risks
- Be Confident
- Scared to Fail?
- Fake It ‘til You Make It
- Afraid To Be Judged
- Case Study
- Module Eight: Review Questions
Module Nine: Think Like a Child
- Daydream
- Be Curious
- Play Games
- Experiment
- Case Study
- Module Nine: Review Questions
Module Ten: Environmental Factors
- Work Area
- Additional Environments
- Get Enough Sleep
- Variables
- Case Study
- Module Ten: Review Questions
Module Eleven: Individual Brainstorming
- Generate A Lot of Ideas
- Mind Mapping
- Visualization
- Organize and Bring the Ideas Together
- Case Study
- Module Eleven: Review Questions
Our Digital Citizenship workshop will give you the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.
Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.
Digital Citizenship Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What Is Digital Citizenship?
- What is Digital
- Engaging with Others
- It’s a Moving Target
- Belonging to a Community
- Case Study
- Module Two: Review Questions
Module Three: Being a Good Citizen
- Build it Up
- Real World Influences
- Using Technology Appropriately
- The Golden Rule
- Case Study
- Module Three: Review Questions
Module Four: Best Practices for Sharing
- Digital Footprints
- Personal and Work Lives
- Stop and Think Before You Post
- Do Not Overshare
- Case Study
- Module Four: Review Questions
Module Five: Networking and Personal Branding (I)
- Personal Branding
- Be Yourself ( online and off)
- Social Networking
- If you Share it, Expect Everyone to See It
- Case Study
- Module Five: Review Questions
Module Six: Networking and Personal Branding (II)
- Introduce Colleagues
- Volunteer to Help Others
- Blog
- Guard Your Reputation
- Case Study
- Module Six: Review Questions
Module Seven: Digital Security and Safety (I)
- Don’t Trust Anyone You Don’t Know
- Enable 2-Step Verifications
- Public Wi-Fi
- Public Computers
- Case Study
- Module Seven: Review Questions
Module Eight: Digital Security and Safety (II)
- Email and Attachments
- Password Rules
- Back Up your Files
- Update Your Software
- Case Study
- Module Eight: Review Questions
Module Nine: Dealing With The Dark Side
- See it, Report it
- Bullying and Harassment
- Trolling
- Shared Something You Shouldn’t Have?
- Case Study
- Module Nine: Review Questions
Module Ten: Digital Etiquette (I)
- Respect and Tone
- Speak Up, Not Out
- Topics To Avoid
- Keep Private Messages Private
- Case Study
- Module Ten: Review Questions
Module Eleven: Digital Etiquette (II)
- Educate Yourself
- Information Processing
- Internet Boldness
- Permission to Share
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This workshop will provide the knowledge and skills you need to complete more tasks, and get things done.
Our Goal Setting and Getting Things Done workshop will cover strategies to help you deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. You will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals.
Goal Setting and Getting Things Done Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Overcoming Procrastination (I)
- Eat That Frog!
- Just Do It
- The 15 Minute Rule
- Chop it Up
- Case Study
- Module Two: Review Questions
Module Three Overcoming Procrastination (II)
- Remove Distractions
- Start Small and Build
- Reward Yourself
- Set Realistic Deadlines
- Case Study
- Module Three: Review Questions
Module Four: Four P’s of Goals Setting
- They Need to be Positive
- They Need to be Personal
- They Need to be Possible
- They Need to be Prioritized
- Case Study
- Module Four: Review Questions
Module Five: Improving Motivation
- Remember Peak Moments
- Write Your Goals Down
- Use Gamification
- Track Your Progress
- Case Study
- Module Four: Review Questions
Module Six: Wise Time Management
- Urgent/Important Matrix
- The 80/20 Rule
- Utilize a Calendar
- Create a Ritual
- Case Study
- Module Six: Review Questions
Module Seven: Tips for Completing Tasks
- One Minute Rule
- Five Minute Rule
- Break Up Large Tasks
- Utilize Technology
- Case Study
- Module Seven: Review Questions
Module Eight: Increase Your Productivity
- Repeat What Works
- Get Faster
- Remove “Should” from Your Dictionary
- Build on Your Successes
- Case Study
- Module Eight: Review Questions
Module Nine: To Do List Characteristics
- Focus on the Important
- Chunk, Block, Tackle
- Make It a Habit
- Plan Ahead
- Case Study
- Module Nine: Review Questions
Module Ten: SMART Goals
- Specific
- Measurable
- Attainable
- Realistic
- Timely
- Case Study
- Module Ten: Review Questions
Module Eleven: Mistakes Will Happen
- Accept It
- Bouncing Back
- Adapt and Learn from Them
- If Needed, Ask for Help
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
This workshop is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop you will learn the needed skills in planning and implementing a successful meeting.
The Meeting Management workshop will explore how to reduce waste and make meetings more efficient.
Meeting Management Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Planning and Preparing (I)
- Identifying the Participants
- Choosing the Time and Place
- Creating the Agenda
Module Three: Planning and Preparing (II)
- Gathering Materials
- Sending Invitations
- Making Logistical Arrangements
Module Four: Setting up the Meeting Space
- The Basic Essentials
- The Extra Touches
- Choosing a Physical Arrangement
Module Five: Electronic Options
- Overview of Choices Available
- Things to Consider
- Making a Final Decision
Module Six: Meeting Roles and Responsibilities
- The Chairperson
- The Minute Taker
- The Attendees
- Variations for Large and Small Meetings
Module Seven: Chairing a Meeting (I)
- Getting Off on the Right Foot
- The Role of the Agenda
- Using a Parking Lot
Module Eight: Chairing a Meeting (II)
- Keeping the Meeting on Track
- Dealing with Overtime
- Holding Participants Accountable
Module Nine: Dealing with Disruptions
- Running in and Out
- Cell Phone and PDA’s Ringing
- Off on a Tangent
- Personality Conflict
Module Ten: Taking Minutes
- What are Minutes?
- What do I Record?
- A Take-Home Template
Module Eleven: Making the Most of Your Meeting
- The 50 Minute Meeting
- Using Games
- Giving Prizes
- Stuffed Magic
Module Twelve: Wrapping Up
- Words from the Wise
With our Networking (Outside the Company) workshop, you will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of their networking strategy.
Networking Outside the Company Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: The Benefits of Networking Outside of Work
- Create a Solid Network
- Meet Strategic Alliance Partners
- Generate Leads
- Position Yourself
- Case Study
- Module Two: Review Questions
Module Three: Networking Obstacles
- Time Constraints
- Saying the Wrong Thing
- Where to go to Network
- Fear of Rejection
- Case Study
- Module Three: Review Questions
Module Four: Networking Principles
- Develop Contacts
- Organize Your Contacts
- Follow-Up
- Maintain Relationships
- Case Study
- Module Four: Review Questions
Module Five: Why Network?
- Gain Trust
- Be visible
- Be an insider
- Gain Advantage
- Case Study
- Module Five: Review Questions
Module Six: How to Build Networks
- Physical Networking Groups
- Attend Networking Events
- Social Networking Sites
- Create Networking Referral List
- Case Study
- Module Six: Review Questions
Module Seven: Online Networking Tools
- Social Networks
- Blogs
- Chat Rooms
- Case Study
- Module Seven: Review Questions
Module Eight: Develop Interpersonal Relationships
- Be Specific
- Keep your Word
- Maintain Boundaries
- Invest Time
- Case Study
- Module Eight: Review Questions
Module Nine: Common Networking Mistakes
- Taking Before Giving
- Assumptions
- Reaching too High
- Assuming Tools Create Connections
- Case Study
- Module Nine: Review Questions
Module Ten: Time Management
- Prioritize Contacts
- Create Group Activities
- Connect Online
- Schedule Your Network Activities
- Case Study
- Module Ten: Review Questions
Module Eleven: Manage Personal and Professional Network
- Be Responsive
- Give Back
- Separate Personal and Business Activities
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Recommended Reading
Networking Within the Company is about creating and maintaining better relationships. Your participants will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace the aspects of networking in the workplace will grow your business and create a more engaging environment.
Networking Within the Company Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: The Benefits of Networking at Work
- Gain Connections
- Share Knowledge
- Increase Opportunity
- Improve Image
- Case Study
- Module Two: Review Questions
Module Three: Networking Obstacles
- Confusion about the Definition of Networking
- Personality Traits
- Cultural Barriers
- Personal Pride
- Case Study
- Module Three: Review Questions
Module Four: Networking Principles
- Relationships
- Listen
- Offer Value
- Build Trust
- Case Study
- Module Four: Review Questions
Module Five: How to Build Networks
- Meet New People
- Be Polite
- Follow up
- Allow Relationships to Develop Naturally
- Case Study
- Module Five: Review Questions
Module Six: Recognize Networking Opportunities
- Formal Networking
- Informal Networking
- Workday Opportunities
- Always Be Ready to Network
- Case Study
- Module Six: Review Questions
Module Seven: Common Networking Mistakes
- Not Meeting New People
- Not Following Through
- High Expectations
- Being Unprofessional
- Case Study
- Module Seven: Review Questions
Module Eight: Develop Interpersonal Relationships
- Be Genuine
- Dialogue
- Maintain Boundaries
- Invest Time
- Case Study
- Module Eight: Review Questions
Module Nine: Online Networking Tools
- Social Networks (LinkedIn, Twitter, Facebook)
- Blogs
- Chat Rooms
- Case Study
- Module Nine: Review Questions
Module Ten: Time Management
- Prioritize Contacts
- Create Group Activities
- Connect Online
- Schedule Your Network Activities
- Case Study
- Module Ten: Review Questions
Module Eleven: Maintaining Relationships Over Time
- Contact Networks Regularly
- Be Honest
- Give Personal Attention
- Limit Networks to a Manageable Size
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from The Wise
In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.
The Project Management workshop will give you an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout your organization.
Project Management Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Key Concepts (I)
- What is a Project?
- What is Project Management?
- What is a Project Manager?
Module Three: Key Concepts (II)
- About the Project Management Institute (PMI)
- About the Project Management Body Of Knowledge (PMBOK)
- The Five Process Groups
- The Nine Knowledge Areas
- The Triple Constraint
Module Four: Initiation (I)
- Identifying Your Stakeholders
- Assessing Needs and Wants
- Setting a SMART Project Goal
- Creating Requirements and Deliverable s
Module Five: Initiation (II)
- Creating a Statement of Work
- Completing the Project Planning Worksheet
- Completing the Project Charter
Module Six: Planning (I)
- Managing Expectations
- Creating a Task List
- Estimating Time
- Estimating Resources
- Estimating Costs
Module Seven: Planning (II)
- Building the Work Breakdown Structure
- Creating the Schedule
- Creating a Risk Management Plan
- Creating a Communication Plan
Module Eight: Planning Tools
- The Gantt Chart
- The Network Diagram
- Using a RACI Chart
- Going the Extra Mile: Microsoft Project
Module Nine: Executing the Project
- Establishing Baselines
- Monitoring Project Progress
- Triple Constraint Reduction Methods
Module Ten: Maintaining and Controlling the Project
- Making the Most of Status Updates
- Managing Change
- Monitoring Risks
Module Eleven: Closing Out
- Preparing for Closeout
- Celebrating Successes
- Learning from Project Challenges
- Scope Verification
- A Final To-Do List
Module Twelve: Wrapping Up
- Words from the Wise
Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine.
Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!
Basic Bookkeeping Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Basic Terminology (I)
- Balance Sheet
- Assets
- Liabilities
- Equity
- Income Statement
- Revenue
- Cost of Goods Sold
- Expenses
- Accounting Period
- Review
Module Three: Basic Terminology
- Accounts Receivable
- Accounts Payable
- Depreciation
- General Ledger
- Interest
- Inventory
- Journals
- Payroll
- Trial Balance
- Review
Module Four: Accounting Methods
- Cash Method
- Accrual Method
- Differences between Cash and Accrual
- Module Four: Review Questions
Module Five: Keeping Track of Your Business
- Accounts Payable
- Accounts Receivable
- The Journal
- The General Ledger
- Cash Management
- Module Five: Review Questions
Module Six: Understanding the Balance Sheet
- The Accounting Equation
- Double-Entry Accounting
- Types of Assets
- Types of Liabilities
- Equity
- Module Six: Review Questions
Module Seven: Other Financial Statements
- Income Statement
- Cash Flow Statement
- Capital Statement
- Budget vs. Actual
- Module Seven: Review Questions
Module Eight: Payroll Accounting / Terminology
- Gross Wages
- Net Wages
- Employee Tax Withholding’s
- Employer Tax Expenses
- Salary Deferrals
- Employee Payroll
- Employee Benefits
- Tracking Accrued Leave
- Government Payroll Returns/Reports
- Review
Module Nine: End of Period Procedures
- Depreciating Your Assets
- Reconciling Cash
- Reconciling Investments
- Working with the Trial Balance
- Bad Debt
- Posting Adjustments and Corrections
- Module Nine: Review Questions
Module Ten: Financial Planning, Budgeting and Control
- Reasons for Budgeting
- Creating a Budget
- Comparing Budget to Actual Expenses
- Module Ten: Review Questions
Module Eleven: Auditing
- What is an Audit?
- When and Why Would You Audit?
- Internal
- External
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion.
The Budgets And Financial Reports workshop will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.
Budgets And Financial Reports Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Glossary
- What Is Finance
- Commonly Used Terms
- Key Players (People, Jobs)
- Important Finance Organizations
- Understanding GAAP
Module Three: Understanding Financial Statement
- Balance Sheets
- Income Statements (AKA Profit And Loss Statements)
- Statement Of Retained Earnings
- Statement Of Cash Flows
- Annual Reports
Module Four: Analyzing Financial Statements, Part One
- Income Ratios
- Profitability Ratios
- Liquidity Ratios
- Working Capital Ratios
- Bankruptcy Ratios
Module Five: Analyzing Financial Statements, Part Two
- Long Term Analysis Ratios
- Coverage Ratios
- Leverage Ratios
- Calculating Return On Investment (ROI)
Module Six: Understanding Budgets
- Common Types Of Budgets
- What Information Do I Need?
- Who Should Be Involved?
- What Should A Budget Look Like?
Module Seven: Budgeting Made Easy
- Factoring in Historical Data
- Gathering Related Information
- Adjusting for Special Circumstances
- Putting It All Together
- Computer Based Methods
Module Eight: Advanced Forecasting Techniques
- Using the Average
- Regression Analysis
- Extrapolation
- Formal Financial Models
Module Nine: Managing the Budget
- How to Tell If You’re on The Right Track
- Should Your Budget Be Updated?
- Keeping A Diary Of Lessons Learned
- When to Panic
Module Ten: Making Smart Purchasing Decisions
- 10 Questions You Must Ask
- Determining the Payback Period
- Deciding Whether to Lease Or Buy
- Thinking Outside the Box
Module Eleven: A Glimpse into The Legal World
- A Brief History
- The Sarbanes Oxley Act
- CEO/CFO Certification
- Thinking Outside the Box
Module Twelve: Wrapping Up
- Words from the Wise
Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee’s retirement you will identify common obstacles and how to overcome them.
Our Business Succession Planning workshop will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio.
Business Succession Planning Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Succession Planning Vs. Replacement Planning
- What is Business Succession Planning?
- What Is Replacement Planning?
- Differences Between
- Deciding What You Need
Module Three: Preparing for the Planning Process
- How to Set Parameters for the Planning Process
- Should You Establish a Committee?
- How to Gather Operational Data
Module Four: Initiating Process
- Develop a Mission Statement
- Develop a Vision Statement
- Choosing to Be a Mentor
Module Five: The SWOT Analysis
- Identifying Strengths
- Identifying Weaknesses
- Identifying Opportunities
- Identifying Threats
Module Six: Developing the Succession Plan
- Prioritize What the Succession Plan Will Address
- Set Goals and Objectives
- Develop a Strategy for Achieving Goals
- Draft the Plan
Module Seven: Executing the Plan
- Assign Responsibility and Authority
- Establish a Monitoring System
- Identifying Paths
- Choosing Your Final Approach
Module Eight: Gaining Support
- Gathering Data
- Addressing Concerns and Issues
- Evaluating and Adapting
Module Nine: Managing the Change
- Developing a Change Management Plan
- Developing a Communication Plan
- Implementing the Plans
- Providing Constructive Criticism
- Encouraging Growth and Development
Module Ten: Overcoming Roadblocks
- Common Obstacles
- Re-Evaluating Goals
- Focusing on Progress
Module Eleven: Reaching the End
- How to Know When You’ve Achieved Success
- Transitioning
- Wrapping it All Up
Module Twelve: Wrapping Up
- Words from the Wise
Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring.
With our Coaching Salespeople workshop, you will discover the specifics of how to develop coaching skills. You will learn to understand the roles and responsibilities of coaching as well as the challenges that coaches face in regards to working with salespeople.
Coaching Salespeople Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What Is a Coach?
- Be a Coach
- Roles
- Responsibilities
- Face Challenges
- Case Study
- Module Two: Review Questions
Module Three: Coaching
- Be Confident
- Build Connections
- Communicate
- Focus on the Process
- Case Study
- Module Three: Review Questions
Module Four: Process
- Define Effective Salespeople
- Coaching vs. Training
- How Coachable Is an Employee (A. G.R.O.W.T.H.)
- Avoid the Gap
- Case Study
- Module Four: Review Questions
Module Five: Inspiring
- Individualize
- Personalize Rewards
- Acknowledge Success
- Provide Opportunities Over Punishment
- Case Study
- Module Five: Review Questions
Module Six: Authentic Leadership
- Vulnerability
- Be Yourself and Encourage Individuality
- Listening
- Appreciate Effort
- Case Study
- Module Six: Review Questions
Module Seven: Best Practices
- SMART Goals
- Be Realistic
- Brainstorm Options
- Take Away
- Case Study
- Module Seven: Review Questions
Module Eight: Competition
- Social Pressure
- Gamification
- Rewards
- Don’t Go Overboard
- Case Study
- Module Eight: Review Questions
Module Nine: Data
- Provide Clear Metrics
- Measurable Results
- Analyze Data
- Visualize Trends
- Case Study
- Module Nine: Review Questions
Module Ten: Maintenance Strategies
- Benefits of Internal Program
- Choose a Method
- Create a Culture
- Train Coaches
- Case Study
- Module Ten: Review Questions
Module Eleven: Avoid Common Mistakes
- Poor Leadership
- Ineffective Communication
- Incomplete Data
- Don’t Be Afraid to Let Go
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
With our course you will learn the insides and outs of Contract Management. Contracts are made with vendors, employees, customers, partnerships, and these agreements must be managed carefully. In order to effectively implement Contract Management, it is necessary to understand all the small details, and that is what you get with this workshop.
Contract Management Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Defining Contract Management
- What is Contract Management?
- Contract Types
- Contract Elements
- Risks of Poor Contract Management
- Case Study
- Module Two: Review Questions
Module Three: Legal and Ethical Contract Management
- Contract Law I
- Contract Law II
- Defining Ethical Contract Management
- Ethical Breaches
- Case Study
- Module Three: Review Questions
Module Four: Contract Management Requests
- Choosing Potential Bidders
- RFPs and Technology
- Calculating Value
- Making a Choice
- Case Study
- Module Four: Review Questions
Module Five: How to Create a Contract
- Templates and Software
- Compliance
- Wording
- Risks of Noncompliance
- Case Study
- Module Five: Review Questions
Module Six: Contract Negotiations
- Be Prepared
- Prioritize Terms
- Remain Professional
- Execute the Contract
- Case Study
- Module Six: Review Questions
Module Seven: Assess Performance
- What Performance Can Be Assessed
- Creating Metrics
- Measuring Performance
- Improving Performance
- Case Study
- Module Seven: Review Questions
Module Eight: Relationships
- Qualities of Effective Relationships
- Relationship Pitfalls
- Building Trust
- Maintaining Relationships
- Case Study
- Module Eight: Review Questions
Module Nine: Amending Contracts
- Redlines and Strikeouts
- Replacing Clauses
- Describing Amendments
- Amendment Status
- Case Study
- Module Nine: Review Questions
Module Ten: Conducting Audits
- Why Audit?
- Plan
- Establishing Procedures
- Investigate and Report
- Case Study
- Module Ten: Review Questions
Module Eleven: Renewing Contracts
- Involve Stakeholders
- Review
- Check for Accuracy and Changes
- Update or Cancel
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.
The Employee Motivation workshop will you several types of tools to become a great motivator, including goal setting and influencing skills. You will learn about five of the most popular motivational models, and how to bring them together to create a custom program.
Employee Motivation Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: A Psychological Approach
- Herzberg”s Theory Of Motivation
- Maslow”s Hierarchy of Needs
- The Two Models and Motivation
Module Three: Object-Oriented Theory
- The Carrot
- The Whip
- The Plant
Module Four: Using Reinforcement Theory
- A History of Reinforcement Theory
- Behavior Modification in Four Steps
- Appropriate Uses in the Workplace
Module Five: Using Expectancy Theory
- A History of Expectancy Theory
- Understanding the Three Factors
- Using the Three Factors to Motivate in the Workplace
Module Six: Personality”s Role in Motivation
- Identifying Your Personality Type
- Identifying Others” Personality Type
- Motivators by Personality Type
Module Seven: Setting Goals
- Goals and Motivation
- Setting SMART Goal
- Evaluating and Adapting
Module Eight: A Personal Toolbox
- Building Your Own Motivational Plan
- Encouraging Growth and Development
- Getting Others to See the Glass Half-Full
Module Nine: Motivation On the Job
- The Key Factors
- Creating a Motivational Organization
- Creating a Motivational Job
Module Ten: Addressing Specific Morale Issues
- Dealing with Individual Morale Problems
- Addressing Team Morale
- What To Do When the Whole Company is De-Motivated
Module Eleven: Keeping Yourself Motivated
- Identifying Personal Motivators
- Maximizing Your Motivators
- Evaluating and Adapting
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.
Our Employee Recruitment workshop will guide you and help you interview and recruit the right employee for you. Hiring a new employee is one of the largest investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!
Employee Recruitment Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Introduction to Recruitment
- What is Recruitment?
- Challenges and Trends
- Sourcing Candidates
- Requirements
- Case Study
- Review Questions
Module Three: The Selection Process
- Job Analysis and Descriptions
- The Approach
- The Recruitment Interview
- Testing
- Case Study
- Review Questions
Module Four: Goal Setting
- Using The G.R.O.W. Model
- Identifying Goal Areas
- Setting SMART Goals
- Using a Productivity Journal
- Case Study
- Review Questions
Module Five: The Interview
- Phone Interviews
- Traditional Interviews
- Situational Interviews
- Stress Interviews
- Case Study
- Review Questions
Module Six: Types of Interview Questions
- Direct Questions
- Non-Direct Questions
- Hypothetical or Situational Questions
- Behavioral Descriptive Questions
- Case Study
- Review Questions
Module Seven: Avoiding Bias in Your Selection
- Expectancy Effect
- Primacy Effect
- Obtaining Bias Information
- Stereotyping
- Case Study
- Review Questions
Module Eight: The Background Check
- Preparation
- Data Collection
- Illegal Questions
- Being Thorough Without Being Pushy
- Case Study
- Review Questions
Module Nine: Making Your Offer
- Outlining the Offer
- Negotiation Techniques
- Dealing with Difficult Issues
- Sealing the Deal
- Case Study
- Review Questions
Module Ten: Orientation and Retention
- Getting off on the Right Track
- Your Orientation Program
- The Check-list
- Following Up
- Case Study
- Review Questions
Module Eleven: Measuring the Results
- Cost Breakdown
- Employee Quality
- Recruiter Effectiveness
- Fine Tuning
- Case Study
- Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Employee On-boarding is a vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board is a huge investment. On-boarding will assist newly hired employees in developing and keeping their skills. Knowledge will be retained, and their value will increase within the company.
Through Employee On-boarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company, and having a structured set of procedures will make your company stronger and produce a greater chance of success.
Employee On-boarding Course Outline
Module One: Getting Started
- Workshop objectives
Module Two: Introduction
- What is On-boarding?
- The Importance of On-boarding
- Making Employees Feel Welcome
- First Day Checklist
- Case Study
- Review Questions
Module Three: Purpose of On-boarding
- Start-Up Cost
- Anxiety
- Employee Turnover
- Realistic Expectations
- Case Study
- Review Questions
Module Four: On-boarding Preparation
- Professionalism
- Clarity
- Designating a Mentor
- Training
- Case Study
- Review Questions
Module Five: On-boarding Checklist
- Pre-Arrival
- Arrival
- First Week
- First Month
- Case Study
- Review Questions
Module Six: Creating an Engaging Program
- Getting off on the Right Track
- Role of Human Resources
- Role of Managers
- Characteristics
- Case Study
- Review Questions
Module Seven: Following Up with New Employees
- Initial Check In
- Following Up
- Setting Schedules
- Mentor’s Responsibility
- Case Study
- Review Questions
Module Eight: Setting Expectations
- Defining Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting it in Writing
- Case Study
- Review Questions
Module Nine: Resiliency and Flexibility
- What is Resiliency?
- Why is it Important?
- 5 Steps
- What is Flexibility?
- Why is it Important?
- 5 Steps
- Case Study
- Review Questions
Module Ten: Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple Picking Approach
- The Collaborative Approach
- Case Study
- Review Questions
Module Eleven: Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
- Case Study
- Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Having to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.
With our Employee Termination workshop, you will begin to see how important it is to develop a core set of skills when you find yourself in a situation where you have to let an employee go.
Employee Termination Processes Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Performance Improvement Plan (PIP) Before Firing
- Justification
- Validate
- Include
- Be Grateful
- Case Study
- Module Two: Review Questions
Module Three: Employees Who Should Be Terminated (I)
- Feeling of Entitlement
- Cannot Perform Job Functions
- Can’t Function with Other Employees
- They Overpromise and Underdeliver
- Case Study
- Module Three: Review Questions
Module Four: Employees Who Should Be Terminated (II)
- Blatant Disregard for Customers
- They Are Unreliable
- Don’t Adhere to Code of Conduct
- Use Company Property for Personal Use
- Case Study
- Module Four: Review Questions
Module Five: Things to Consider When Setting Up the Termination Meeting
- Meeting Attendees
- Venue of the Meeting
- Security Presence
- Logistics
- Case Study
- Module Five: Review Questions
Module Six: The Correct Way to Fire an Employee (I)
- Use Positive Language
- Review Past Feedback
- Concentrate on Specific Behavior
- Fire Early in the Week
- Case Study
- Module Six: Review Questions
Module Seven: The Correct Way to Fire an Employee (II)
- Keep it Short
- Have Employee Sign Release
- Transfer Terminated Employee’s Functions
- Avoid Fighting Unemployment Claims with Employee
- Case Study
- Module Seven: Review Questions
Module Eight: Employment Termination Checklist
- Notification to Human Resources
- Systems Access Terminations
- Return of Company Property
- Benefits Status
- Case Study
- Module Eight: Review Questions
Module Nine: The Don’ts of Firing an Employee (I)
- No Performance Improvement Plan
- Use Electronic Method
- Fire Without a Witness
- Provide Long Reason for Firing
- Case Study
- Module Nine: Review Questions
Module Ten: The Don’ts of Firing an Employee (II)
- Not Making the Decision Final
- Let Employee to Take Company Property
- Allow Access to Work Area
- Permit Information System Access
- Case Study
- Module Ten: Review Questions
Module Eleven: Conduct Effective Exit Interviews
- When, How and Who
- Objective of the Process
- Company Readiness for Exit Interviews
- Execute the Feedback Results
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Entrepreneurship is the process of designing, launching and running a new business, which is often initially a small business. The people who create these businesses are called entrepreneurs.
So, you want to break into Entrepreneurship? Well, that’s great, but know that it is no easy feat. There are many steps you must take just to prepare yourself to embark on the journey, and once you have started your business, many more steps to maintain the business. This workshop is designed to give you the tools you need to start, run, and grow a business you can be proud of!
Entrepreneurship Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Decide On The Type Of Business
- Is It Feasible?
- What Are Your Interests?
- Do You Have The Experience?
- Are You An Expert In The Field?
- Case Study
- Module Two:Review Questions
Module Three: What Is The Market/Competition Like?
- Is The Venture Lucrative?
- Is There Competition?
- How Can You Set Yourself Apart From The Competition?
- How Is The Customer Prospect?
- Case Study
- Module Three: Review Questions
Module Four: Basics Of Starting A Business
- Decide On A Name
- Legal Structure Of Business
- Register The Business
- Choose A Location
- Hire An Accountant
- Case Study
- Module Four: Review Questions
Module Five: Create A Business Plan
- What Should Be Included In The Business Plan?
- Gather Documentation
- Develop Business Plan Outline
- Draft Business Plan
- Case Study
- Module Five: Review Questions
Module Six: Get Financing
- Contact Organizations For Guidance
- Decide The Type Of Financing
- Shop Around
- What To Do Once Approved
- Case Study
- Module Six:Review Questions
Module Seven: Hire Employees
- Develop Job Description(S)
- Advertise Positions
- Interview Candidates
- Select Candidates
- Case Study
- Module Seven: Review Questions
Module Eight: Training Employees
- Teach Company Culture
- Implement Actual Training For The Position
- Provide Feedback
- Offer Additional Training, If Necessary
- Case Study
- Module Eight:Review Questions
Module Nine: Market The Business
- Traditional Marketing
- Create A Website
- Social Media
- Networking Groups
Case Study - Module Nine: Review Questions
Module Ten: Run The Business
- Procurement
- Sell! Sell! Sell!
- How To Manage Cash Flow
- Budgeting
- Case Study
- Module Ten: Review Questions
Module Eleven: Grow The Business
- Offer More Products / Services
- Open Another Location
- Franchise Opportunities
- Scoring Large Contracts
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words From The Wise
Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.
The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide you those skills and assist you with certain Human Resource situations.
Human Resource Management Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: A History of Human Resources
- A Brief History
- What is Human Resources Today?
Module Three: The Interview Process
- The General Format
- Types of Questions
- Do’s and Don’ts
Module Four: Employee Orientation
- The Orientation Process
- The Role of Management and the Role of Human Resources
- Tips and Tricks
Module Five: Following Up with New Employees
- Daily Checklist for the First Week
- Following Up at the End of the Week
- Weeks and Months Later
Module Six: Workplace Safety
- Understanding Your Role and Responsibilities
- Understanding Local Rules
- Understanding Industry-Specific Rules
Module Seven: Dealing with Harassment and Discrimination
- Defining Harassment
- Types of Workplace Discrimination
- A Manager’s Responsibility
- An Employer’s Responsibility
Module Eight: Workplace Violence
- Defining Violence
- A Manager’s Responsibility
- An Employer’s Responsibility
Module Nine: Managing Employee Performance
- Choosing the Time and Place for Feedback
- Types of Employee Appraisals
- Using the Feedback Sandwich
- Encouraging Growth and Development
Module Ten: Disciplining Employees
- Understanding Your Role
- Understanding Your Choices
- Having the Meeting
- Following Up
Module Eleven: Terminating Employees
- Documenting Events
- Preparing for the Decision
- Making the Decision
- Communicating the Decision
Module Twelve: Wrapping Up
- Words from the Wise
Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization’s culture.
Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this workshop as it prepares them to seek out that great candidate and make sure they are a fit for your company. You will obtain the necessary tools required in finding that diamond in the rough.
Hiring Strategies Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Defining and Knowing the Position
- Know the Position
- Needs Analysis
- Job Analysis
- Task Analysis
- Case Study
- Module Two: Review Questions
Module Three: Hiring Strategy
- Company Information
- Salary Range
- Top Performers
- Be Prepared
- Case Study
- Module Three: Review Questions
Module Four: Lure in Great Candidates
- Advertise Where Candidates Visit
- Develop Corporate Citizenship
- Treat Your Candidates Well
- Look at the Competition
- Case Study
- Module Four: Review Questions
Module Five: Filtering Applicants to Interview
- Put Lots of Weight on Cover Letters
- Grading Resumes
- Internet Search
- Initial Phone Interview
- Case Study
- Module Five: Review Questions
Module Six: The Interview (I)
- Introduce Everyone
- Use a Panel
- Match the Interview to the Job
- Types of Questions
- Case Study
- Module Six: Review Questions
Module Seven: The Interview (II)
- Tell Me About My Company
- Distractions
- Interview More Than Once
- Wrap Up
- Case Study
- Module Seven: Review Questions
Module Eight: Selection Process (I)
- Testing
- Look for Passion and Enthusiasm
- Background Checks
- Trust Your Instincts
- Case Study
- Module Eight: Review Questions
Module Nine: Selection Process (II)
- Education Level Vs. Experience
- Have a Consensus
- Keep Non-Hires on File
- Checking References
- Case Study
- Module Nine: Review Questions
Module Ten: Making an Offer
- Do it Quickly
- Employment Details
- Notify Rejected Candidates
- Be Creative
- Case Study
- Module ten: Review Questions
Module Eleven: Onboarding
- Training and Orientation
- Mentoring
- 30 60 90 Day Reviews
- Make Them Feel Welcome
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Marketing has changed dramatically over the last decade and is all about communicating. The Internet is a marketer’s dream come true, especially with Social Media, as you have a low-cost marketing tool that can reach a large audience.
Internet Marketing Fundamentals will provide you a great set of skills to market your business online. Content is the king of Internet marketing, and you will need to know how to utilize your great content. If you want your business to grow then your participants need to understand Internet Marketing Fundamentals.
Internet Marketing Fundamentals Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: SWOT Analysis in Marketing
- Strength
- Weaknesses
- Opportunities
- Threats
- Case Study
- Module Two: Review Questions
Module Three: Marketing Research
- Consume All Media
- Finding the Right Price
- Product Development and Improvement
- Identify Your Target Audience
- Case Study
- Module Three: Review Questions
Module Four: Real Time Marketing
- Dynamic Content
- Engagement Builds Followers
- Constant Readiness and Monitoring
- The Time the Place and the Media
- Case Study
- Module Four: Review Questions
Module Five: Brand Management
- Every Interaction Counts
- Consistent Through all Media
- Unique Qualities
- Needs to be Actively Managed
- Case Study
- Module Five: Review Questions
Module Six: Social Media (I)
- You are Building a Community
- A Personal Touch
- Brand Champions
- Make it Easy to Share
- Case Study
- Module Six: Review Questions
Module Seven: SEO Basics
- Relevant and Original Content
- Keywords
- Value Proposition
- Linking
- Case Study
- Module Seven: Review Questions
Module Eight: Social Media (II)
- Content is King
- Blog and Interact
- Webinars
- Constant Monitoring
- Case Study
- Module Eight: Review Questions
Module Nine: Website Characteristics
- SEO Optimization
- Landing Page
- Analytics
- Mobile and Tablet Friendly
- Case Study
- Module Nine: Review Questions
Module Ten: Capturing Leads
- Lead Management and Generation
- Give Something Away
- Quality vs. Quantity
- Capture Repeat Customers
- Case Study
- Module Ten: Review Questions
Module Eleven: Campaign Characteristics
- Tailored for Your Audience
- Use Powerful Words
- The 4 W’s of a Campaign
- Monitor and Tweak
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. You will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed.
Marketing Basics will provide the basic knowledge to you, and give you the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give you the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.
Marketing Basics Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What is Marketing?
- What is a Market?
- Marketing is Not Selling
- Understanding Customer Needs
- Defining Your Product or Service
- Case Study
- Module Two: Review Questions
Module Three: Common Marketing Types (I)
- Direct Marketing
- Active Marketing
- Incoming Marketing
- Outgoing Marketing
- Case Study
- Module Three: Review Questions
Module Four: Common Marketing Types (II)
- Guerilla Marketing
- B2B Marketing
- B2C Marketing
- Promotional Marketing
- Case Study
- Module Four: Review Questions
Module Five: The Marketing Mix
- Product
- Price
- Promotion
- Place
- Case Study
- Module Five: Review Questions
Module Six: Communicating the Right Way
- The Marketing Pitch
- Sell Value Not Price
- Fun and Entertaining is Powerful
- Choosing the Right Media
- Case Study
- Module Six: Review Questions
Module Seven: Customer Communications
- Give Your Customers a Voice
- It’s Not About You, It’s About Them
- Every Interaction Counts
- Answer Questions Honestly
- Case Study
- Module Seven: Review Questions
Module Eight: Marketing Goals
- Brand Switching
- Repeat Purchases
- Brand Loyalty
- Inform and Educate
- Case Study
- Module Eight: Review Questions
Module Nine: The Marketing Funnel
- Awareness
- Interest
- Desire
- Action
- Case Study
- Module Nine: Review Questions
Module Ten: Marketing Mistakes (I)
- Not Taking Social Media Seriously
- Not Having a USP
- Cross Cultural and International Translations
- Not Building a Relationship
- Case Study
- Module Ten: Review Questions
Module Eleven: Marketing Mistakes (II)
- Not Having a Plan
- Aiming at Everyone
- Not Tracking Metrics
- Not Listening to Your Customers
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
In this workshop, you will get the knowledge you need to effectively manage your image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. This workshop is designed to provide practical and hands-on tools that will give you a skill set in dealing with the media and the public.
Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people know you and offers you opportunities.
Media And Public Relations Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Networking for Success (I)
- Overview
- Creating an Effective Introduction
- Making a Great First Impression
Module Three: Networking For Success (II)
- Overview
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
Module Four: The Meet and Greet
- Overview
- The Three-Step Process
- The Four Levels of Conversation
- Case Study (I)
- Case Study (II)
Module Five: Dressing for Success
- Overview
- The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
Module Six: Writing
- Overview
- Business Letters
- Writing Proposals
- Reports
- Executive Summaries
Module Seven: Setting Goals
- Overview
- Understanding Goals
- SMART Goals
- Helping Others with Goal Setting
Module Eight: Media Relations
- Overview
- Television
- Web Presence, Blogs & the Internet
Module Nine: Issues and Crisis Communication Planning
- Overview
- Gauging the Impending Crisis Level
- Providing Feedback and Insights
- How Information Will be Distributed
- Tracking the Overall Effect
Module Ten: Social Media (The PR Toolkit)
- Overview
- Blogs
- Wikis
- Podcasts
- Social Bookmarks
- RSS Feeds
Module Eleven: Employee Communications
- Overview
- Verbal Communication
- Non-Verbal Communication Skills
- Email Etiquette
- Negotiation Skills
- Making an Impact
Module Twelve: Wrapping Up
- Words from the Wise
Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop you will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
The Negotiation Skills workshop will give you a sense of understanding your opponent and have the confidence to not settle for less than they feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
Negotiation Skills Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Understanding Negotiation
- The Three Phases
- Skills for Successful Negotiating
Module Three: Getting Prepared
- Establishing Your WATNA and BATNA
- Identifying Your WAP
- Identifying Your ZOPA
- Personal Preparation
Module Four: Laying the Groundwork
- Setting the Time and Place
- Establishing Common Ground
- Creating a Negotiation Framework
- The Negotiation Process
Module Five: Phase One – Exchanging Information
- Getting off on the Right Foot
- What to Share
- What to Keep to Yourself?
Module Six: Phase Two – Bargaining
- What to Expect
- Techniques to Try
- How to Break an Impasse
Module Seven: About Mutual Gain
- Three Ways to See Your Options
- About Mutual Gain
- What Do I Want?
- What Do They Want?
- What Do We Want?
Module Eight: Phase Three – Closing
- Reaching Consensus
- Building an Agreement
- Setting the Terms of the Agreement
Module Nine: Dealing with Difficult Issues
- Being Prepared for Environmental Tactics
- Dealing with Personal Attacks
- Controlling Your Emotions
- Deciding When It’s Time to Walk Away
Module Ten: Negotiating Outside the Boardroom
- Adapting the Process for Smaller Negotiations
- Negotiating via Telephone
- Negotiating via Email
Module Eleven: Negotiating on Behalf of Someone Else
- Choosing the Negotiating Team
- Covering All the Bases
- Dealing with Tough Questions
Module Twelve: Wrapping Up
- Words from the Wise
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop.
With our Prospecting and Lead Generation workshop, you will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of their sales strategy.
Prospecting and Lead Generation Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Prospecting
- Make it a Priority
- Identify Your Ideal Prospect
- Choose Prospecting Methods
- Make it a Habit
- Case Study
- Module Two: Review Questions
Module Three: Traditional Marketing Methods
- Cold Calling
- Direct Mail
- Trade Shows
- Networking
- Case Study
- Module Three: Review Questions
Module Four: New Marketing Methods
- Social Networks
- Search Engine Marketing
- Email Marketing
- Display Advertising
- Case Study
- Module Four: Review Questions
Module Five: Generating New Leads
- Become a Brand
- Webinars
- Blogs
- Engaging Video
- Case Study
- Module Five: Review Questions
Module Six: Avoid Common Lead Generation Mistakes
- Limiting Channels
- Failure to Provide Value
- Failure to Connect
- Failure to Try
- Case Study
- Module Six: Review Questions
Module Seven: Educate Prospects
- Content Creation
- Stand Out from the Competition
- Fill Customer Needs
- Always Deliver on Promises
- Case Study
- Module Seven: Review Questions
Module Eight: The Pipeline
- Contact
- Meet
- Propose
- Close
- Case Study
- Module Eight: Review Questions
Module Nine: Follow up Communication
- Know Your Leads
- Move Quickly
- Know How to Respond
- Set Future Meetings
- Case Study
- Module Nine: Review Questions
Module Ten: Track Activity
- Use the Appropriate Tools
- Assess Your Advertising Sources
- Record Information about Leads
- Assess ROI
- Case Study
- Module Ten: Review Questions
Module Eleven: Create Customers
- Develop Relationships
- Show Genuine Interest
- Be Professional
- Show Reliability and Integrity
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
Sales Fundamentals Workplace Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Understanding the Talk
- Types of Sales
- Common Sales Approaches
- Glossary of Common Terms
Module Three: Getting Prepared to Make the Call
- Identifying Your Contact Person
- Performing a Needs Analysis
- Creating Potential Solutions
Module Four: Creative Openings
- A Basic Opening for Warm Calls
- Warming up Cold Calls
- Using the Referral Opening
Module Five: Making Your Pitch
- Features and Benefits
- Outlining Your Unique Selling Position
- The Burning Question That Every Customer Wants Answered
Module Six: Handling Objections
- Common Types of Objections
- Basic Strategies
- Advanced Strategies
Module Seven: Sealing the Deal
- Understanding When It’s Time to Close
- Powerful Closing Techniques
- Things to Remember
Module Eight: Following Up
- Thank You Notes
- Resolving Customer Service Issues
- Staying in Touch
Module Nine: Setting Goals
- The Importance of Sales Goals
- Setting SMART Goals
Module Ten: Managing Your Data
- Choosing a System That Works for You
- Using Computerized Systems
- Using Manual Systems
Module Eleven: Using a Prospect Board
- The Layout of a Prospect Board
- How to Use Your Prospect Board
- A Day in the Life of Your Board
Module Twelve: Wrapping Up
- Words from the Wise
Social media is a staple of modern life. It is so enmeshed in the way we communicate that companies have little choice but to engage social media as part of their marketing strategy. Before implementing any social media strategies, you should take the time to understand the benefits as well as the risks.
With our Social Media Marketing workshop, you will discover the specifics of how to effectively use social media marketing. By utilizing different social media platforms to reach current and potential customers, your marketing will only see success.
Social Media Marketing Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Facebook
- Pros / Cons
- Likes / Comments
- Posts / Links
- Tracking and Measurement
- Case Study
- Module Two: Review Questions
Module Three: YouTube
- Pros / Cons
- Channel
- Content and Voice
- Tags and Measurement
- Case Study
- Module Three: Review Questions
Module Four: Twitter
- Pros/ Cons
- Voice
- Tags and Links
- Tracking and Measurement
- Case Study
- Module Four: Review Questions
Module Five: LinkedIn
- Pros / Cons
- Optimize Search in Profile
- Groups and Links
- Tracking and Measurement
- Case Study
- Module Five: Review Questions
Module Six: TikTok
- Pros / Cons
- Advertisement Types
- Tracking and Measurement
- Content
- Case Study
- Module Six: Review Questions
Module Seven: Pinterest
- Pros/ Cons
- Posting and Conversation
- Pins and Boards
- Tracking and Measurement
- Case Study
- Module Seven: Review Questions
Module Eight: Tumblr
- Pros / Cons
- Posting and Conversation
- Links
- Tracking and Measurement
- Case Study
- Module Eight: Review Questions
Module Nine: WhatsApp
- Pros / Cons
- Account Set-Up
- Major App Features
- Advertising
- Case Study
- Module Nine: Review Questions
Module Ten: Snapchat
- Pros / Cons
- Audience
- Ads
- Tracking and Measurement
- Case Study
- Module Ten: Review Questions
Module Eleven: Instagram
- Pros / Cons
- Niche and Quality
- Hashtags
- Tracking and Measurement
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company’s workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.
We all know that training and retraining is expensive, and our Talent Management workshop will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.
Talent Management Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Defining Talent
- What is Talent Management
- Types of Talent
- Skills and Knowledge Defined
Module Three: Understanding Talent Management
- Guidelines
- Importance & Benefits
- Challenges
- Key Elements to Developing a Winning Strategy
Module Four: Performance Management
- Performance Management Defined
- Benefits
- How to Keep Your Employees Motivated
- Case Study
Module Five: Talent Reviews
- 360 Degree Feedback
- Talent Calibration
- Maintaining an Effective Work Force
- Looking to the Future
Module Six: Succession & Career Planning
- What is Succession Planning?
- Developing a Plan
- Executing the Plan
- Overcoming Roadblocks
- Case Study
Module Seven: Engagement
- Employee Engagement
- Generating Engagement
- Influences
- Case Study
Module Eight: Competency Assessments
- Competency Assessment Defined
- Implementation
- Final Destination
- Case Study
Module Nine: Coaching, Training & Development
- Setting Goals
- Developing Options
- Providing Feedback
- Wrapping Up
Module Ten: Do’s and Don’ts
- Do’s & Don’ts
- Tips for Talent Management
- Case Study
Module Eleven: Employee Retention
- Goals and Motivation
- The Expectancy Theory
- Object Oriented Theory
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Human Resources
Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.
In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our workshop will help you recognize certain behaviors, and lower the risk of escalated situations. This workshop will help you identify the warning signs, as well as give them coping and response tools.
Workplace Violence Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: What is Workplace harassment?
- How to Identify
- Costs to your business
Module Three: Identifying The Bully
- Abusive Workplace Behaviors
- Bullying and Personality Disorders
- Narcissism
Module Four: How to Handle Workplace Violence
- Types of Behavior
- Target the Behavior, Not the Person
- Implement an Action Plan
Module Five: Risk Assessment (I)
- Understanding Anger and Aggression
- Defusing & De-escalating Strategies
- Communication Skills
- Tactical Options
Module Six: Risk Assessment (II)
- Identifying the Hazard
- Assessing the Risk
- Controlling the Risk
- Evaluating & Review
Module Seven: Being the Victim
- What Is Not Considered Bullying
- Steps to take
Module Eight: Checklist for Employers
- 4 Step Process
- Addressing all Employees
- Code of Ethics
- Policy and Procedures
Module Nine: Interview Process
- Identify a Bully in the Interview Process
- Warning Signs
- Role Play
- Case Study
Module Ten: Investigation Process
- Advising your Supervisor
- Lodging the Complaint
- Initial Response
- The Investigation
- The Findings
- Review & Closure
Module Eleven: Developing a Workplace Harassment Policy
- Scope
- Philosophy
- Principles
- Intent
- Options
- Informal Complaint Process
- Formal Investigation process
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Workplace Harassment
Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organization.
Our Workplace Harassment workshop will give you the tools to recognize harassment when it occurs. It will help you understand their rights and responsibilities, and create a safe environment for all. Through this workshop you will recognize that it is necessary for everyone to identify harassment and exercise anti-harassment policies.
Workplace Harassment Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: The Background
- The Law
- Identifying Harassment
- Anti-Harassment Policies
Module Three: Developing an Anti-Harassment Policy
- An Anti-Harassment Policy: What Should Be Covered
- How Model Policies Work
- Steps to a Healthy Work Place
- Educating Employees
Module Four: Policies in the Workplace
- Anti-Harassment Policy Statements
- Employee’s Rights and Responsibilities
- Employer’s Rights and Responsibilities
Module Five: Proper Procedures in the Workplace
- If You are Being Harassed
- If You are Accused of Harassing
- The Investigation
- Remedies
Module Six: False Allegations
- How to Address the Situation
- Confidentiality
- Monitoring the Situation
- Retaliation
- Appeals
Module Seven: Other Options
- Union Grievance Procedures
- Mediation: Getting Help from Outside Organization
Module Eight: Sexual Harassment
- Defining Sexual Harassment
- Elements of Harassment
- Common Scenarios
Module Nine: Mediation
- What is Mediation
- Deciding if it is Right
- How to Implement
Module Ten: Conflict Resolution
- How to Resolve the Situation
- Seeing Both Sides
- Deciding the Consequence
Module Eleven: The Aftermath
- How to Move On
- Monitoring the Situation
- Learning from Mistakes
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. You will be able to use strategies to be proactive and remove barriers. You will be shown how to build and encourage diversity in their workplace and community.
Our Workshop Diversity course will help you will understand what diversity is, and how you can create a more diverse environment. You will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.
Workplace Diversity Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Diversity
- What is Diversity?
- Related Terms and Concepts
- A Brief History
- A Legal Overview
Module Three: Understanding Stereotypes
- Stereotypes vs. Biases
- Identifying Your Baggage
- Understanding What This Means
Module Four: Breaking Down the Barriers
- Changing Your Personal Approach
- Encouraging Workplace Changes
- Encouraging Social Changes
Module Five: Verbal Communication Skills
- Listening and Hearing: They Aren”t the Same Thing
- Asking Questions
- Communicating with Power
Module Six: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It”s Not What You Say, It”s How You Say It
Module Seven: Being Proactive
- Encouraging Diversity in the Workplace
- Preventing Discrimination
- Ways to Discourage Discrimination
Module Eight: Coping with Discrimination
- Identifying if You Have Been Discriminated Against
- Methods of Reprisal
- Choosing a Course of Action
Module Nine: Dealing with Diversity Complaints as a Person
- What To Do If You”re Involved In A Complaint
- Understanding Your Role
- Creating a Support System
Module Ten: Dealing with Diversity Complaints as a Manager
- Recording the Complaint
- Identifying Appropriate Actions
- Choosing a Path
Module Eleven: Dealing with Diversity Complaints as an Organization
- Receiving a Complaint
- Choosing a Response
- Learning from the Complaint
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Universal Safety Practices
The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. It is estimated that safety problems cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security.
With our Universal Safety Practices workshop, you will discover how safety affects employee engagement and the bottom line. Safety may seem like a boring topic, but an unsafe work environment cannot be ignored.
Universal Safety Practices Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: The Importance of Safety
- Legal Responsibilities
- Risks
- Benefits
- Setting the Example
- Case Study
- Module Two: Review Questions
Module Three: Fire Risk
- Causes and Types
- Assessment
- Prevention
- Communication
- Case Study
- Module Three: Review Questions
Module Four: Sound
- Levels of Noise
- Assessment
- Risks
- PPE or Environmental Changes
- Case Study
- Module Four: Review Questions
Module Five: Chemical and Electrical Hazards
- Assess Chemicals Used
- Inform
- Control Exposure
- Electrical Dangers
- Policies and Controls
- Case Study
- Module Five: Review Questions
Module Six: Ergonomics
- Common Ergonomic Related Injuries
- Assess Risks
- Equipment Changes
- Training
- Case Study
- Module Six: Review Questions
Module Seven: Workplace Violence
- Identify Stressors and Triggers
- Substance Abuse
- Report Policies
- Training and Emergency Plans
- Case Study
- Module Seven: Review Questions
Module Eight: Transportation
- Assess Transportation
- Onsite
- Off-site
- Policies to Prevent Injury
- Case Study
- Module Eight: Review Questions
Module Nine: Machinery
- Identify Machines and Their Risks
- Establish Safeguards
- Limit Use
- Care and Maintenance
- Case Study
- Module Nine: Review Questions
Module Ten: Safety Program
- Risk Assessment
- Establish Goals and Objectives
- Develop Policies and Procedures
- Training
- Case Study
- Module Ten: Review Questions
Module Eleven: Monitoring
- Establish Target KPIs
- Audits and Inspections
- Reports of Incidents
- Assess Data
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. You will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.
Our Train-The-Trainer workshop will provide you the skills to help them deliver engaging and compelling workshops. Skills such as facilitating, needs analyses, and managing tough topics will give your trainees what they require to become a trainer themselves.
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Training and Facilitation
- What is Training?
- What is Facilitation?
- Identifying Appropriate Situations for Each
Module Three: Gathering Materials
- Identifying Participants” Needs
- Reviewing the Materials
- Identifying and Resolving Gaps
Module Four: Creating a Lesson Plan
- Planning for the Basics
- Adding Slack Time
- Creating a Plan B
- A Take-Home Template
Module Five: Choosing Activities
- Types of Activities
- Creating a Tickle Trunk
- What To Do When Games Go Wrong
Module Six: Preparing for the Workshop
- Creating a Materials List
- Gathering Participant Information
- Setting up the Physical Location
Module Seven: Getting off on the Right Foot
- Greeting Participants
- Being Prepared
- Using Icebreakers
Module Eight: Delivery Tips and Tricks
- Using Visual Aids
- Creating Supporting Materials
- Gauging When It”s Time For A Break
Module Nine: Keeping it Interactive
- Encouraging Discussion
- Using Group Work
- The Power of Post-It Notes
Module Ten: Dealing with Difficult Participants
- The Ground Rules
- Challenges and Solutions
- Handling Interruptions
Module Eleven: Tackling Tough Topics
- Tough Stuff to Watch Out For
- Adjusting Your Material for a Sensitive Issue
- Dealing with Sensitive Issues in the Workshop
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. With a company’s workforce generally being its highest cost, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce, and attracting better and more skilled new hires.
We all know that training and retraining is expensive, and our Talent Management workshop will reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.
Talent Management Workshop Outline.
Module One: Getting Started
- Workshop Objectives
Module Two: Defining Talent
- What is Talent Management
- Types of Talent
- Skills and Knowledge Defined
Module Three: Understanding Talent Management
- Guidelines
- Importance & Benefits
- Challenges
- Key Elements to Developing a Winning Strategy
Module Four: Performance Management
- Performance Management Defined
- Benefits
- How to Keep Your Employees Motivated
- Case Study
Module Five: Talent Reviews
- 360 Degree Feedback
- Talent Calibration
- Maintaining an Effective Work Force
- Looking to the Future
Module Six: Succession & Career Planning
- What is Succession Planning?
- Developing a Plan
- Executing the Plan
- Overcoming Roadblocks
- Case Study
Module Seven: Engagement
- Employee Engagement
- Generating Engagement
- Influences
- Case Study
Module Eight: Competency Assessments
- Competency Assessment Defined
- Implementation
- Final Destination
- Case Study
Module Nine: Coaching, Training & Development
- Setting Goals
- Developing Options
- Providing Feedback
- Wrapping Up
Module Ten: Do’s and Don’ts
- Do’s & Don’ts
- Tips for Talent Management
- Case Study
Module Eleven: Employee Retention
- Goals and Motivation
- The Expectancy Theory
- Object Oriented Theory
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Personal Development
Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise.
With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This workshop will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.
Work-Life Balance Course Outline:
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Benefits of a Healthy Balance
- Why It’s Important
- Increased Productivity
- Improved Mental and Physical Health
- Increased Morale
- Case Study
- Module Two: Review Questions
Module Three: Signs of an Imbalance
- Health Risks
- Absenteeism
- Burnout
- Stress
- Case Study
- Module Three: Review Questions
Module Four: Employer Resources
- Offer More Employee Control
- Ask Employees for Suggestions
- Employee Assistance Program (EAP)
- Reward Your Staff
- Case Study
- Module Four: Review Questions
Module Five: Tips in Time Management
- The Urgent/Important Matrix
- Learn to Say No
- Stay Flexible
- 80/20 Rule
- Case Study
- Module Five: Review Questions
Module Six: Goal Setting
- The Three Ps
- SMART Goals
- Visualization
- Prioritizing Your Goals
- Case Study
- Module Six: Review Questions
Module Seven: Optional Ways to Work
- Telecommuting
- Job Sharing
- Job Redesign
- Flex Time
- Case Study
- Module Seven: Review Questions
Module Eight: At Work
- Leave Home Stress at Home
- Break Up Large Tasks
- Delegate
- Set Accurate Goals
- Case Study
- Module Eight: Review Questions
Module Nine: At Home
- Leave Work Stress at Work
- Turn Your Phone Off
- Take Some Me Time
- Maintain Your Boundaries
- Case Study
- Module Nine: Review Questions
Module Ten: Stress Management
- Exercise
- Eating Well
- Getting Enough Sleep
- Self-Assessment
- Case Study
- Module Ten: Review Questions
Module Eleven: Working in a Home Office
- Setting Up a Home Office
- Setting Boundaries
- Dealing with Distractions
- Make a Schedule and Stick to It
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Taking the initiative is a crucial step in moving forward in your professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing opportunities. See what you want, believe what you want, and make it happen.
With our Taking Initiative workshop, you will learn what initiative is, how to take it on, the advantages of it, and when to know one’s place. By enrolling in this class, you will be taking the first step in making something positive happen for them! Now that is initiative!
Taking Initiative Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: What is Initiative?
- Definition
- Benefits, Personal and Professional
- Why People Do Not Take Initiative
- Make Initiative a Priority
- Case Study
- Module Two: Review Questions
Module Three: Know Clients
- Be Open Minded
- Be Adaptable
- Making Decisions
- Take Responsibility
- Case Study
- Module Three: Review Questions
Module Four: Recognize When You Can Step In
- Know Your Strengths and Skills
- Go the Extra Mile
- Listen Carefully
- Fill in the Gaps
- Case Study
- Module Four: Review Questions
Module Five: Recognize When You Can Go Outside the Normal
- Consider Culture and Values Before Acting
- Is It in the Scope of Your Authority?
- Communicate Ideas
- Act on Solutions
- Case Study
- Module Five: Review Questions
Module Six: Weighing the Consequences
- Ask Questions
- Risk, Impact, or Cost Analysis
- Is Authorization Necessary?
- When Risks Are Too High
- Case Study
- Module Six: Review Questions
Module Seven: Good or Bad
- The Good
- The Bad
- Develop Judgment
- Avoid Acting on Emotion
- Case Study
- Module Seven: Review Questions
Module Eight: Confidence
- Are You Confident?
- Build Confidence
- Positive Thinking
- Visualization
- Case Study
- Module Eight: Review Questions
Module Nine: Find Opportunities
- Internal Opportunities
- External Opportunities
- Apply Core Competencies
- What Problems Exist, and Will They Grow?
- Case Study
- Module Nine: Review Questions
Module Ten: Be Persistent
- Handle Setbacks
- Manage Change
- Modify Ideas When Necessary
- Move Forward
- Case Study
- Module Ten: Review Questions
Module Eleven: Balance Initiative and Restraint
- Consider the Work Involved in an Idea
- Develop Emotional Intelligence
- Know the Buy-in of Stakeholders
- Do Not Push All Ideas Forward
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
Adult Learning – Mental Skills
Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this workshop, we will pay attention to the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators.
With our Adult Learner: Mental Skills workshop, you will discover the specifics of how the cognitive domain increases intellectual capability.
Adult Learning – Mental Skills Workshop Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Bloom’s Taxonomy
- Bloom’s Theory
- History
- New Understanding
- Definition
- Case Study
- Module Two: Review Questions
Module Three: Knowledge
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Three: Review Questions
Module Four: Comprehension
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Four: Review Questions
Module Five: Application
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Five: Review Questions
Module Six: Analysis
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Six: Review Questions
Module Seven: Synthesis
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Seven: Review Questions
Module Eight: Evaluation
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Eight: Review Questions
Module Nine: Updated Version
- Remembering and Understanding
- Applying and Analyzing
- Evaluating
- Creating
- Case Study
- Module Nine: Review Questions
Module Ten: Types of Knowledge
- Factual
- Conceptual
- Procedural
- Metacognitive
- Case Study
- Module Ten: Review Questions
Module Eleven: Training
- Examples
- Problem Solving
- Qualitative Assessments
- Create Plans
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the domain of action and physicality. It is important to remember that psychomotor works together with the other domains when implementing it.
With our Adult Learning – Physical Skills workshop, you will discover how to better navigate their physical environment. The understanding and coordination of physical skills provides an incredible benefit to everyone.
Adult Learning – Physical Skills Workshop Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Bloom’s Taxonomy
- Bloom’s Theory
- History
- New Understanding
- Definition
- Case Study
- Module Two: Review Questions
Module Three: Observation
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Three: Review Questions
Module Four: Imitation
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Four: Review Questions
Module Five: Manipulation
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Five: Review Questions
Module Six: Precision
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Six: Review Questions
Module Seven: Articulation
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Seven: Review Questions
Module Eight: Naturalization
- Behavior
- Actions
- Examples
- Implementation
- Case Study
- Module Eight: Review Questions
Module Nine: Versions of Psychomotor Domain
- Dave’s Theory
- Harrow
- Simpson
- Differences and Similarities
- Case Study
- Module Nine: Review Questions
Module Ten: Psychomotor Measurements
- Agility
- Precision
- Endurance
- Speed
- Case Study
- Module Ten: Review Questions
Module Eleven: Skills to Consider when Planning
- Gross Movement
- Fine Motor Control
- Verbal
- Nonverbal
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Anger Management
Controlling and limiting anger is important in every aspect of one”s life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.
Our Anger Management workshop will give your participants that constructive approach. Participants will learn how to identify their anger triggers and what to do when they get angry. Through specific coping and planning techniques, anger can become a positive tool.
Anger Management Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Anger
- The Cycle of Anger
- Understanding Fight or Flight
- Common Myths About Anger
Module Three: Do”s and Don”ts
- Unhelpful Ways of Dealing with Anger
- Helpful Ways of Dealing with Anger
Module Four: Gaining Control
- A Word of Warning
- Using Coping Thoughts
- Using Relaxation Techniques
- Blowing off Some Steam
Module Five: Separate the People from the Problem
- Objective vs. Subjective Language
- Identifying the Problem
- Using “I” Messages
Module Six: Working on the Problem
- Using Constructive Disagreement
- Negotiation Tips
- Building Consensus
- Identifying Solutions
Module Seven: Solving the Problem
- Choosing a Solution
- Making a Plan
- Getting it Done
Module Eight: A Personal Plan
- Understanding Hot Buttons
- Identifying Your Hot Buttons
- A Personal Anger Log
Module Nine: The Triple A Approach
- Alter
- Avoid
- Accept
Module Ten: Dealing with Angry People
- Understanding the Energy Curve
- De-Escalation Techniques
- When to Back Away and What To Do Next
Module Eleven: Pulling it All Together
- Process Overview
- Putting it Into Action
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
A distracted employee is a less effective employee. Employees who do not pay attention can waste valuable time and make careless mistakes. You will be more efficient at your job, make fewer mistakes, and be more productive overall.
Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work. Our workshop will help you reach your personal and in turn company goals. You will gain valuable insight and strategies into what it takes to be more attentive and vigilant.
Attention Management Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Introduction to Attention Management
- What Is Attention Management?
- Stop Thinking and Pay Attention!
- What Is Mushin?
- What is Xin Yi (Heart Minded)?
Module Three: Types of Attention
- Focused Attention
- Sustained Attention
- Selective Attention
- Alternating Attention
- Attention CEO
- Attentional Blink
Module Four: Strategies for Goal Setting
- Listening to Your Emotions
- Prioritizing
- Re-Gating
Module Five: Meditation
- Beta
- Alpha
- Theta
- Delta
- Gamma
Module Six: Training Your Attention
- Mushin
- Meditation
- Focus Execute
- Visualization
- Case Study
Module Seven: Attention Zones Model
- Reactive Zone
- Proactive Zone
- Distracted Zone
- Wasteful Zone
- Case Study
Module Eight: SMART Goals
- The Three P”s
- The SMART Way
- Prioritizing
- Evaluating and Adapting
Module Nine: Keeping Yourself Focused
- The One Minute Rule
- The Five Minute Rule
- What to Do When You Feel Overwhelmed
Module Ten: Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog
Module Eleven: Prioritizing Your Time
- The 80/20 Rule
- The Urgent / Important Matrix
- Being Assertive
- Creating a Productivity Journal
- The Glass Jar: Rocks, Pebbles, Sand and Water
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Career Development
Women in Leadership… Women leaders are slowly making names for themselves in the workplace. Help your students get there too with this course: Women and Leadership: Owning Your Strengths and Skills.
It’s a one-day course that imparts several very useful lessons over the course of nine sessions that complement each other. Your students are going to learn about women and the workforce, barriers and benefits to women’s leadership, social and emotional intelligence, developing leadership awareness and brand, leadership skills, making good decisions, and creating a workplace philosophy.
This course comes with many useful features including an instructor guide, student manual, assessments, quick reference guide, and much more.
Women in Leadership Course Outline
Module One: Getting Started
- Pre-Assignment Review
- Workshop Objectives
- Action Plan
Module Two: Women and the Workforce
- 50% of the Population
- 60% of College Degrees
- 47% of the US Workforce
- 52% of Professional-level Jobs
- Case Study
- Module Two: Review Questions
Module Three: The Leadership Gap
- Underrepresented in Leadership
- Executive Positions
- Finance, Health Care, and Law
- Historical Trends
- Case Study
- Module Three: Review Questions
Module Four: Barriers to Women’s Leadership
- Gender Differences are Overemphasized
- Gender Differences are Undervalued
- Women Lack Professional Networks
- Work and Family Conflict
- Case Study
- Module Four: Review Questions
Module Five: Traits of Women’s Leadership
- Lead by Uniting Diverse Groups
- Value Work-life Balance
- Value Interpersonal Relationships
- Value Accountability
- Case Study
- Module Five: Review Questions
Module Six: Benefits of Women’s Leadership
- Greater Collaboration
- Culture of Work-life Balance
- Culture of Accountability
- Assists in Recruiting Millennial’s
- Case Study
- Module Six: Review Questions
Module Seven: Nurturing Women’s Leadership
- Actively Recruit Women
- Create/Encourage Networking Opportunities
- Pair Women with Mentors in Leadership
- Create/Encourage Training Opportunities
- Case Study
- Module Seven: Review Questions
Module Eight: Actively Recruit Women
- Discover your Barriers to Hiring
- Discover your Barriers to Retention
- Recruit via Women’s Organizations
- Women-friendly Culture
- Case Study
- Module Eight: Review Questions
Module Nine: Create/Encourage Women’s Networking Opportunities
- Create a Women’s Networking Group
- Encourage Joining Organizations
- Networking Builds Confidence
- Networking and Recruiting
- Case Study
- Module Nine: Review Questions
Module Ten: Pair Women with Mentors
- Benefits of Mentoring
- Think Creatively
- Incorporate at Every Stage
- Encourage Women to Mentor
- Case Study
- Module Ten: Review Questions
Module Eleven: Create and Encourage Educational Opportunities
- Encourage Learning of Leadership Skills
- Internal Programs and Training’s
- Outside Programs and Training’s
- Encourage Training at Every Career Stage
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words From The Wise
- Review Of The Parking Lot
- Lessons Learned
- Recommended Reading
- Completion Of Action Plans And Evaluations
Time Management
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.
The Time Management workshop will cover strategies to help you learn these crucial strategies. You will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.
Time Management Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Goal Setting
- The Three P”s
- S.M.A.R.T. Goals
- Prioritizing Your Goals
- Visualization
Module Three: Prioritizing Your Time
- The 80/20 Rule
- The Urgent Versus Important Matrix
- Assertiveness
Module Four: Planning Wisely
- Creating Your Productivity Journal
- Maximizing the Power of Your Productivity Journal
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Chunk, Block, and Tackle
- Ready, Fire, Aim!
Module Five: Tackling Procrastination
- Why We Procrastinate
- Nine Ways to Overcome Procrastination
- Eat That Frog!
Module Six: Crisis Management
- When the Storm Hits
- Creating a Plan
- Executing the Plan
- Lessons Learned
Module Seven: Organizing Your Workspace
- De-Clutter
- Managing Workflow
- Dealing with E-mail
- Using Calendars
Module Eight: Delegating Made Easy
- When to Delegate
- To Whom Should You Delegate?
- How Should You Delegate
- Keeping Control
- The Importance of Full Acceptance
Module Nine: Setting a Ritual
- What is a Ritual?
- Ritualizing Sleep, Meals, Exercise
- Examples of Rituals
- Using Rituals t Maximize Time
Module Ten: Meeting Management
- Deciding if a Meeting is Necessary
- Using the PAT Approach
- Building the Agenda
- Keeping Things on Track
- Making Sure the Meeting Was Worthwhile
Module Eleven: Alternatives to Meetings
- Instant Messaging and Chat Rooms
- Teleconferencing
- E-mail Lists and Online Groups
- Collaborating Applications
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Telework And Telecommuting
Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help you become great teleworkers.
Telework And Telecommuting employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. You will establish the additional skills needed to be successful in their work from home environment.
Telework And Telecommuting Workshop Outline:
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: Core Skills Required
- Self-Management
- Time Management
- Organizing and Planning
- Communication
- Case Study
- Module Two: Review Questions
Module Three: Self-Management (I)
- Solving Problems on Your Own
- Being and Staying Motivated
- You Have More Freedom, Don’t Abuse It
- You and Only You are Accountable
- Case Study
- Module Three: Review Questions
Module Four: Self-Management (II)
- Recognize and Remove Bad Habits
- Reflect on Mistakes, and Learn from Them
- Establish Good Habits
- Be Assertive With Yourself
- Case Study
- Module Four: Review Questions
Module Five: Time Management (I)
- Build a Little Flexibility Into Your Schedule
- Identify and Remove Time Wasters
- Working with Time Zones
- Using Free Time Wisely
- Case Study
- Module Five: Review Questions
Module Six: Time Management (II)
- The Urgent/Important Matrix
- Setting and Sticking to Deadlines
- The Glass Jar: Rocks, Pebbles, Sand, and Water
- Recognize When You are Procrastinating
- Case Study
- Module Six: Review Questions
Module Seven: Organization and Planning (I)
- Plan for Additional Stress
- When to Seek Help
- Being Proactive, not Reactive
- Establish Priorities and Attainable Goals
- Case Study
- Module Seven: Review Questions
Module Eight: Organization and Planning (II)
- Setting up Your Home Office
- Remove Unneeded or Distracting Items
- When Technology Fails?
- Develop a Normal Working Day
- Case Study
- Module Eight: Review Questions
Module Nine: Communication (I)
- Stay in the Loop
- Use the Correct Medium
- Be Clear and To the Point
- Virtual Communication Can Be Impersonal
- Case Study
- Module Nine: Review Questions
Module Ten: Communication (II)
- Open and Frequent Communication
- Share Your Information
- Have a Collaborative Attitude
- Setting Expectations with Family and Friends
- Case Study
- Module Ten: Review Questions
Module Eleven: Additional Challenges
- Building Trust and Rapport
- Feeling Isolated
- Always in the Office
- Lack of or Less Feedback
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Ten Soft skills you need. Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.
10 Soft Skills You Need Course Outline
Module One: Getting Started
- Pre-Assignment Review
- Workshop Objectives
- Action Plan
Module Two: What are Soft Skills?
- Definition of Soft Skills
- Empathy and the Emotional Intelligence Quotient
Professionalism - Learned vs. Inborn Traits
- Case Study
- Module Two: Review Questions
Module Three: Soft Skill 1: Communication
- Ways We Communicate
- Improving Non-Verbal Communication
- Listening
- Openness and Honesty
- Case Study
- Module Three: Review Questions
Module Four: Soft Skill 2: Teamwork
- Identifying Capabilities
- Get Into Your Role
- Learn the Whole Process
- The Power of Flow
- Case Study
- Module Four: Review Questions
Module Five: Soft Skill 3: Problem Solving
- Define the Problem
- Generate Alternative Solutions
- Evaluate the Plans
- Implementation and Re-evaluation
- Case Study
- Module Five: Review Questions
Module Six: Soft Skill 4: Time Management
- The Art of Scheduling
- Prioritizing
- Managing Distractions
- The Multitasking Myth
- Case Study
- Module Six: Review Questions
Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic
- What Are You Working For?
- Caring for Others vs. Self
- Building Trust
- Work Is Its Own Reward
- Case Study
- Module Seven: Review Questions
Module Eight: Soft Skill 7: Adaptability/Flexibility
- Getting over the Good Old Days Syndrome
- Changing to Manage Process
- Changing to Manage People
- Showing You’re Worth Your Weight in Adaptability
- Case Study
- Module Eight: Review Questions
Module Nine: Soft Skill 8: Self-Confidence
- Confident Traits
- Self-Questionnaire
- Surefire Confidence Building Tactics
- Build Up Others
- Case Study
- Module Nine: Review Questions
Module Ten: Soft Skill 9: Ability to Learn From Criticism
- Wow, You Mean I’m Not Perfect?
- Listen With An Open Mind
- Analyze and Learn
- Clear the Air and Don’t Hold Any Grudges
- Case Study
- Module Ten: Review Questions
Module Eleven: Soft Skill 10: Networking
- Redefining Need
- Identifying Others’ Interests
- Reaching Out
- When to Back Off
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Lessons Learned
- Recommended Reading
Supervisor and Management
There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.
With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building And Management will give you participants the knowledge to work with these challenges and succeed in a growing global workforce.
Virtual Team Building And Management Course Outline:
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: Setting Up Your Virtual Team (I)
- Choose Self-Motivated People with Initiative
- Face to Face Meeting At First
- Diversity Will Add Value
- Experienced with Technology
- Case Study
- Module Two: Review Questions
Module Three: Setting Up Your Virtual Team (II)
- Personality Can Count as Much as Skills
- Rules of Engagement
- Setting up Ground Rules
- Icebreakers and Introductions
- Case Study
- Module Three: Review Questions
Module Four: Virtual Team Meetings
- Scheduling Will Always be an Issue
- Have a Clear Objective and Agenda?
- Solicit Additional Topics in Advance
- Discourage Just Being Status Reports
- Case Study
- Module Four: Review Questions
Module Five: Communication (I)
- Early and Often
- Rules of Responsiveness
- Face to Face When Possible
- Choose the Best Tool
- Case Study
- Module Five: Review Questions
Module Six: Communication (II)
- Be Honest and Clear
- Stay in Constant Contact
- Don’t Make Assumptions
- Setup Email Protocols
- Case Study
- Module Six: Review Questions
Module Seven: Building Trust
- Trust Your Team and They Will Trust You
- Be Aware of “Us vs. Them” Territorial Issues
- Share Best Practices
- Create a Sense of Ownership
- Case Study
- Module Seven: Review Questions
Module Eight: Cultural Issues
- Respect and Embrace Differences
- Be Aware of Different Work Styles
- Know Your Team Members Cultural Background
- Dealing With Stereotypes
- Case Study
- Module Eight: Review Questions
Module Nine: To Succeed With a Virtual Team
- Set Clear Goals
- Create a SOP”s
- Build a Team Culture
- Provide Timely Feedback
- Case Study
- Module Nine: Review Questions
Module Ten: Dealing with Poor Team Players
- Manage Their Results, Not Their Activities
- Be Proactive Not of Reactive
- Check in Often
- Remove Them
- Case Study
- Module Ten: Review Questions
Module Eleven: Choosing the Right Tools
- Communication Software
- Collaboration and Sharing Tools
- Project Management Software
- Use Whatever Works for You and Your Team
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Teams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity.
With our Team Building Through Chemistry workshop, you will discover the specifics of how building a team through chemistry will lead to success. It is not enough to have a group of people just work on a project. They need to connect and utilize each other’s strength through team chemistry.
Team Building Through Chemistry Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Understanding Teams
- What Is the Definition of a Team?
- How Do People Feel about Being on Teams?
- Why Do Teams Fall Apart?
- Examples of Successful Teams
- Case Study
- Module Two: Review Questions
Module Three: Team Development Model
- Forming
- Norming
- Storming
- Performing
- Case Study
- Module Three: Review Questions
Module Four: Chemistry in Teams
- What Is Chemistry?
- Factors that Influence Chemistry
- Examples
- Roles of Leadership
- Case Study
- Module Four: Review Questions
Module Five: Diversity
- Advantages
- Complexity
- Conflicts
- Encourage Individuality
- Case Study
- Module Five: Review Questions
Module Six: Vision and Goals
- Creating Vision
- Shared Vision
- SMART Goals
- Collaboration
- Case Study
- Module Six: Review Questions
Module Seven: Roles
- Establishing Roles
- Taking
- Making
- Avoid Power Struggles
- Case Study
- Module Seven: Review Questions
Module Eight: Leadership Functions
- Set the Tone
- Conflict Management
- Direct, Don’t Order
- Encourage
- Case Study
- Module Eight: Review Questions
Module Nine: Develop Cohesion
- Sense of Exclusivity
- Connect Beyond Work
- Outside Competition
- Focus on Consensus
- Case Study
- Module Nine: Review Questions
Module Ten: Build Relationships
- Respect
- Empathy
- Open Communication
- Share Credit
- Case Study
- Module Ten: Review Questions
Module Eleven: Direction of Team
- Charter
- Task Orientation
- Monitor Performance
- Feedback
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Leadership And Influence
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.
Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.
Leadership And Influence Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: The Evolution of Leadership
- Defining Leadership
- Characteristics of a Leader
- Leadership Principles
- A Brief History of Leadership
- Historical Leaders
- Modern Leaders
- The Great Man Theory
- The Trait Theory
- Transformational Leadership
- Summary
Module Three: Situational Leadership
- Situational Leadership: Telling
- Situational Leadership: Selling
- Situational Leadership: Participating
- Situational Leadership: Delegating
Module Four: A Personal Inventory
- An Introduction to Kouzes and Posner
- Model the Way
- Inspire a Shared Vision
- Challenge the Process
- Enable Others to Act
- Encourage the Heart
- A Personal Inventory
- Creating an Action Plan
- Set Leadership Goals
- Address the Goals
- Seek Inspiration
- Choose a Role Model
- Seek Experience
- Create a Personal Mission Statement
Module Five: Modeling the Way
- Determining Your Way
- Being an Inspirational Role Model
- Influencing Others Perspectives
Module Six: Inspiring a Shared Vision
- Choosing Your Vision
- Communicating Your Vision
- Identifying the Benefit for Others
Module Seven: Challenging the Process
- Developing Your Inner Innovator
- Seeing Room for Improvement
- Lobbying for Change
Module Eight: Enabling Others to Act
- Encouraging Growth in Others
- Creating Mutual Respect
- The Importance of Trust
Module Nine: Encouraging the Heart
- Sharing Rewards
- Celebrating Accomplishments
- Making Celebration Part of Your Culture
Module Ten: Basic Influencing Skills
- The Art of Persuasion
- The Principles of Influence
- Creating an Impact
Module Eleven: Setting Goals
- Setting SMART Goals
- Creating a Long-Term Plan
- Creating a Support System
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Sales and Marketing
No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person.
With our Top 10 Sales Secrets workshop, you will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers!
Top 10 Sales Secrets Course Outline:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Effective Traits
- Assertiveness
- Emotional Intelligence
- Solve Problems
- Close
- Case Study
- Module Two: Review Questions
Module Three: Know Clients
- Research
- Customer Values
- Customer Needs
- Anticipate Needs
- Case Study
- Module Three: Review Questions
Module Four: Product
- Know Your Product
- Believe in the Company/Product
- Be Enthusiastic
- Link Product to Customer’s Values
- Case Study
- Module Four: Review Questions
Module Five: Leads
- Sift Leads
- Time vs. Cost of Pursuing Leads
- Let Go of Leads Going Nowhere
- Focus on Positive Leads
- Case Study
- Module Five: Review Questions
Module Six: Authority
- Develop Expertise
- Know Your Competition
- Continue Education
- Solve Customer Problems Using Authority
- Case Study
- Module Six: Review Questions
Module Seven: Build Trust
- Testimonials
- Be Transparent
- Be Genuine
- Take on Customers’ Point of View
- Case Study
- Module Seven: Review Questions
Module Eight: Relationships
- Listen Actively
- Communicate Often
- Rewards
- Build New Relationships
- Case Study
- Module Eight: Review Questions
Module Nine: Communication
- Be Prepared, Not Scripted
- Use Humor
- Be Yourself
- Thank and Reward
- Case Study
- Module Nine: Review Questions
Module Ten: Self-Motivation
- Value Your Work
- Reward Achievements
- Focus on Success
- Do Not Procrastinate
- Case Study
- Module Ten: Review Questions
Module Eleven: Goals
- SMART Goals
- Long-Term Goals
- Short-Term Goals
- Track and Modify
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every person in your booth is an ambassador to your company, make sure they are prepared. Trade show attendees usually plan a list of whom they’re going to visit before ever entering the convention center doors, make sure you are on that list.
Make sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: Pre-Show Preparation
- Prepare for Physical Issues
- Developing a Great Elevator Speech
- Setting Up a Schedule
- Connect With Attendees
- Case Study
- Module Two: Review Questions
Module Three: Booth Characteristics and Setup
- Stand Out
- Create a Booth Manual/Checklist
- Technology
- Scout a High Traffic Area
- Case Study
- Module Three: Review Questions
Module Four: Booth Characteristics and Setup (II)
- Signage
- Match Your Brand
- Private Area
- Focus on a Message
- Case Study
- Module Four: Review Questions
Module Five: During the Show (I)
- Company Objectives
- Highlighting Your Product
- Do Something Memorable
- Social Media
- Case Study
Module Five: Review Questions
Module Six: During the Show (II)
- Classic Do’s and Don’ts
- Gamification
- Walk the Floor
- Keep the Distractions Away
- Case Study
- Module Six: Review Questions
Module Seven: Qualifying Visitors
- Know the Answer
- Engage With Qualifying Questions
- Body Language
- Listening Skills
- Case Study
- Module Seven: Review Questions
Module Eight: Engaging the Right People
- Prospects
- Time Wasters (Catch and Release)
- Press
- Competitors
- Case Study
- Module Eight: Review Questions
Module Nine: The Rules of Engagement (I)
- Start With an Open Ended Question
- Record All Prospect Information
- Be Specific with Your Message
- Get a Commitment
- Case Study
- Module Nine: Review Questions
Module Ten: The Rules of Engagement (II)
- Have a Welcoming Environment
The Do’s and Don’ts of Business Cards
- Observational Skills
- When Not in the Booth
- Case Study
- Module Ten: Review Questions
Module Eleven: After the Show
- Review Information and Rank Your Leads
- Follow up with Your Leads
- Send Information Promptly
- Lessons Learned
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Telephone Etiquette
Phone etiquette is a highly valuable tool to have in an employee’s skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help you improve your phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Through our Telephone Etiquette workshop you will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole. Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
Telephone Etiquette Course Outline:
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: Aspects of Phone Etiquette
- Phrasing
- Tone of Voice
- Speaking Clearly
- Listen to the Caller
- Case Study
- Module Two: Review Questions
Module Three: Using Proper Phone Language
- Please and Thank You
- Do Not Use Slang
- Avoid Using the Term “You”
- Emphasize What You Can Do, Not What You Can’t
- Case Study
- Module Three: Review Questions
Module Four: Eliminate Phone Distractions
- Avoid Eating or Drinking
- Minimize Multi-Tasking
- Remove Office Distractions
- Do Not Let Others Interrupt
- Case Study
- Module Four: Review Questions
Module Five: Inbound Calls
- Avoid Long Greeting Messages
- Introduce Yourself
- Focus on Their Needs
- Be Patient
- Case Study
- Module Five: Review Questions
Module Six: Outbound Calls
- Be Prepared
- Identify Yourself and Your Company
- Give Them the Reason for the Call
- Keep Caller Information Private
- Case Study
- Module Six: Review Questions
Module Seven: Handling Rude or Angry Callers
- Stay Calm
- Listen to the Needs
- Never Interrupt
- Identify What You Can Do For Them
- Case Study
- Module Seven: Review Questions
Module Eight: Handling Interoffice Calls
- Transferring Calls
- Placing Callers on Hold
- Taking Messages
- End the Conversation
- Case Study
- Module Eight: Review Questions
Module Nine: Handling Voicemail Messages
- Ensure the Voice Mail Has a Proper Greeting
- Answer Important Messages Right Away
- Ensure Messages are Delivered to the Right Person
- When Leaving A Message for Others…
- Case Study
- Module Nine: Review Questions
Module Ten: Methods of Training Employees
- Group Training
- One-on-One Training
- Peer Training
- Job Shadowing
- Case Study
- Module Ten: Review Questions
Module Eleven: Correcting Poor Telephone Etiquette
- Screening Calls
- Employee Evaluations
- Peer Monitoring
- Customer Surveys
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words From The Wise
- Review Of The Parking Lot
- Lessons Learned
- Recommended Reading
- Completion Of Action Plans And Evaluations
Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every person in your booth is an ambassador to your company, make sure they are prepared. Trade show attendees usually plan a list of whom they’re going to visit before ever entering the convention center doors, make sure you are on that list.
Make sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as to one obtained through all other means. Get your staff trained and get to that trade show!
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: Pre-Show Preparation
- Prepare for Physical Issues
- Developing a Great Elevator Speech
- Setting Up a Schedule
- Connect With Attendees
- Case Study
- Module Two: Review Questions
Module Three: Booth Characteristics and Setup
- Stand Out
- Create a Booth Manual/Checklist
- Technology
- Scout a High Traffic Area
- Case Study
- Module Three: Review Questions
Module Four: Booth Characteristics and Setup (II)
- Signage
- Match Your Brand
- Private Area
- Focus on a Message
- Case Study
- Module Four: Review Questions
Module Five: During the Show (I)
- Company Objectives
- Highlighting Your Product
- Do Something Memorable
- Social Media
- Case Study
Module Five: Review Questions
Module Six: During the Show (II)
- Classic Do’s and Don’ts
- Gamification
- Walk the Floor
- Keep the Distractions Away
- Case Study
- Module Six: Review Questions
Module Seven: Qualifying Visitors
- Know the Answer
- Engage With Qualifying Questions
- Body Language
- Listening Skills
- Case Study
- Module Seven: Review Questions
Module Eight: Engaging the Right People
- Prospects
- Time Wasters (Catch and Release)
- Press
- Competitors
- Case Study
- Module Eight: Review Questions
Module Nine: The Rules of Engagement (I)
- Start With an Open Ended Question
- Record All Prospect Information
- Be Specific with Your Message
- Get a Commitment
- Case Study
- Module Nine: Review Questions
Module Ten: The Rules of Engagement (II)
- Have a Welcoming Environment
The Do’s and Don’ts of Business Cards
- Observational Skills
- When Not in the Booth
- Case Study
- Module Ten: Review Questions
Module Eleven: After the Show
- Review Information and Rank Your Leads
- Follow up with Your Leads
- Send Information Promptly
- Lessons Learned
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Career Development
The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of the technology’s use.
With our The Cloud and Business workshop, you will discover the specifics of how the cloud can be a useful business tool. With a clear understanding of the cloud, you will be able to make the best decisions for their customers and business.
The Cloud and Business Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: The Cloud
- Definition
- History
- Current Uses
- Trends
- Case Study
- Module Two: Review Questions
Module Three: Models for Business
- Software as a Service
- Platform as a Service
- Infrastructure as a Service
- Other Options
- Case Study
- Module Three: Review Questions
Module Four: Advantages
- Data Center Finances
- Labor Finances
- Productivity
- Ease of Use
- Case Study
- Module Four: Review Questions
Module Five: Address Risks
- Assessment
- Prioritize Concerns
- Address Risks
- Focus on Success
- Case Study
- Module Five: Review Questions
Module Six: Security
- Understand Weaknesses
- Breaches
- Identity Management
- Strategies
- Case Study
- Module Six: Review Questions
Module Seven: Device Management
- Devices that Can Connect
- Desktops
- Benefits
- Monitoring
- Case Study
- Module Seven: Review Questions
Module Eight: Service Oriented Architecture
- Definition
- With the Cloud
- Services
- Benefits to the Business
- Case Study
- Module Eight: Review Questions
Module Nine: Business Processes
- Scale Applications
- Web-based
- Examples
- Predictions
- Case Study
- Module Nine: Review Questions
Module Ten: Standards
- Best Practices
- Organizational Standards
- Standards in the Cloud
- Interoperability and Integration
- Case Study
- Module Ten: Review Questions
Module Eleven: Monitoring
- Governance
- Measure Performance
- Methods of Measurement
- Monitor Services
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives.
The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant’s lives and have a positive effect on all of them.
Assertiveness And Self-Confidence Course Outline:
Module One: Getting Started
- Workshop Objectives
Module Two: What Does Self-Confidence Mean To You?
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Module Three: Obstacles to Our Goals
- Types of Negative Thinking
- Case Study
- Personal Application
Module Four: Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Body Language
Module Five: The Importance of Goal Setting
- Why Goal Setting is Important
- Setting SMART Goals
- Our Challenge to You
Module Six: Feeling the Part
- Identifying Your Worth
- Creating Positive Self-Talk
Module Seven: Looking the Part
- The Importance of Appearance
- The Role of Body Language
- First Impressions Count!
Module Eight: Sounding the Part
- It’s How You Say It
- Sounding Confident
- Using “I” Messages
Module Nine: Powerful Presentations
- What to Do When You’re on the Spot
- Using STAR To Make Your Case
Module Ten: Coping Techniques
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Module Eleven: Dealing with Difficult Behavior
- Dealing with Difficult Situations
- Key Tactics
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Workplace Skills
Teamwork is a part of everyday business life. Whether it’s virtual, in the office, or on the road, we are often expected to be a functional part of a team. Having a strong team benefits every organization and will lead to more successes than not. Teamwork is how you will elevate that event or project from just OK to great!
Through our Team Building for Managers workshop you will be encouraged to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Activities that build camaraderie, develop problem solving skills, and stimulate interaction will give your participants what is needed to be a great team member.
Team Building For Managers Course Outline:
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: What Are The Benefits Of Team Building?
- Better Communication And Conflict Resolution
- Effectiveness
- Motivation
- Camaraderie
- Case Study
- Module Two: Review Questions
Module Three: Types Of Team Building
- Games
- Activities
- Education
- Social Gatherings
- Case Study
- Module Three: Review Questions
Module Four: Creating Team Chemistry
- Games For Introductions
- Games To Build Camaraderie
- Games For Problem Solving
- Games To Stimulate Interaction
- Case Study
- Module Four: Review Questions
Module Five: Improving Team Strength
- Games To Build Trust
- Games To Motivate
- Games To Build Communication
- Games For Conflict Resolution
- Case Study
- Module Five: Review Questions
Module Six: Engagement and Collaboration Activities
- Activities To Build Camaraderie
- Activities For Idea Sharing
- Activities To Build Trust
- Activities To Stimulate Interaction
- Case Study
- Module Six: Review Questions
Module Seven: Building a Great Team Identity
- Activities To Motivate
- Activities To Improve Working Together
- Activities To Build Communication
- Activities For Conflict Resolution
- Case Study
- Module Seven: Review Questions
Module Eight: Social Gathering
- Singing / Karaoke
- Dinner / Pot Lucks
- Physical Activities
- Meetings
- Case Study
- Module Eight: Review Questions
Module Nine: Common Mistakes When Team Building
- Letting Cliques Develop
- Not Delegating Tasks
- Rewarding In Private / Criticizing In Public
- Disjointed Plans Of Grandeur
- Case Study
- Module Nine: Review Questions
Module Ten: Formatting A Team Building Plan
- Define The Goal
- Consult Team Members
- Research And Create Structure
- Keep It Fun
- Case Study
- Module Ten: Review Questions
Module Eleven: Evaluations and Improvements
- Was The Goal Met?
- Was The Team Building Cohesive?
- What Did The Team Think Of The Team Building?
- How Can The Team Building Be Improved For Next Time?
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words From The Wise
- Review Of The Parking Lot
- Lessons Learned
- Recommended Reading
- Completion Of Action Plans And Evaluations
The Teamwork And Team Building workshop will encourage you to explore the different aspects of a team, as well as ways that you can become a top-notch team performer. You will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
Teamwork And Team Building Workshop Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Defining Success
- What is a Team?
- An Overview of Tuckman and Jensen’s Four-Phase Model
Module Three: Types of Teams
- The Traditional Team
- Self-Directed Teams
- E-Teams
Module Four: The First Stage of Team Development – Forming
- Hallmarks of This Stage
- What To Do As A Leader
- What To Do As A Follower
Module Five: The Second Stage of Team Development – Storming
- The Hallmarks of This Stage
- What To Do As A Leader
- What To Do As A Follower
Module Six: The Third Stage of Team Development – Norming
- The Hallmarks of This Stage
- What To Do As A Leader
- What To Do As A Follower
Module Seven: The Fourth Stage of Team Development – Performing
- Hallmarks of this Stage
- What To Do As A Leader
- What To Do As A Follower
Module Eight: Team Building Activities
- The Benefits and Disadvantages
- Team-Building Activities That Won’t Make People Cringe
- Choosing a Location for Team-Building
Module Nine: Making the Most of Team Meetings
- Setting the Time and the Place
- Trying the 50-Minute Meeting
- Using Celebrations of All Sizes
Module Ten: Solving Problems as a Team
- The Six Thinking Hats
- Encouraging Brainstorming
- Building Consensus
Module Eleven: Encouraging Teamwork
- Some Things to Do
- Some Things to Avoid
- Some Things to Consider
Module Twelve: Wrapping Up
- Words from the Wise
- Completion of Action Plans and Evaluations
Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what’s wrong will transform the individuals and in turn transform the organization.
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. Through best practices and positive stories your participants will transform your organization.
Appreciative Inquiry Course Outline:
Module One: Getting Started
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
- Pre-Assignment
- Action Plans and Evaluations
Module Two: Introducing Appreciative Inquiry
- What is Appreciative Inquiry?
- Generating a Better Future
- Engaging People in Positive Thought
- Change the Person, Change the Organization
- Case Study
- Module Two: Review Questions
Module Three: Changing the Way You Think
- Shifting from “What’s Wrong?” to “What’s Right”?
- It’s Not Eliminating Mistakes, It’s Holding Up Successes
- Positive Language Will Affect Peoples Thinking
- Limit or Remove Negative Phrasing
- Case Study
- Module Three: Review Questions
Module Four: Four D model
- Discovery
- Dream
- Design
- Delivery
- Case Study
- Module Four: Review Questions
Module Five: The Four I Model
- Initiate
- Inquire
- Imagine
- Innovate
- Case Study
- Module Five: Review Questions
Module Six: Appreciative Inquiry Interview Style
- Framing Positive Questions
- Solicit Positive Stories
- Finding Out What Works
- Recognize the Reoccurring Themes
- Case Study
- Module Six: Review Questions
Module Seven: Anticipatory Reality
- Imagining a Successful Future Will Affect the Present
- Controlling Negative Anticipation
- Current Decisions Will Be Influenced Positively
- Base It on Data and Real Examples
- Case Study
- Module Seven: Review Questions
Module Eight: The Power of Positive Imagery
- Shaping Performance with Positive Imagery
- Being Better Prepared for Adversity
- People are More Flexible and Creative
- Think of the Perfect Situation
- Case Study
- Module Eight: Review Questions
Module Nine: Influencing Change Through AI
- Using Strengths to Solve Challenges
- Confidence Will Promote Positive Change
- Inquiry is a Seed of Change
- People Will Gravitate Towards What is Expected of Them
- Case Study
- Module Nine: Review Questions
Module Ten: Coaching and Managing With AI
- Build Around What Works
- Focus on Increases
- Recognize the Best in People
- Limit or Remove Negative Comments
- Case Study
- Module Ten: Review Questions
Module Eleven: Creating a Positive Core
- Strengths
- Best Practices
- Peak Experiences
- Successes
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Administrative Skills
It is 8:50 AM and you just arrived at your desk for work. Your manager is waiting for you with a concerned look on his or her face and asks, “Is the sales report ready? I have to present it to the senior management team at 9:00 AM!” You hesitate before you respond. Then you say, “I thought the meeting was tomorrow.” You can imagine how the conversation goes from there.
Welcome to the Administrative Support Skills workshop. Having effective administrative skills are essential in today’s work environment. Being organized, punctual and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavor you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.
In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
Administrative Support Workshop Outline
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Getting Organized, Part One
- Dealing with E-Mail
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
- Keeping Your Workspace Organized
- Using a To-Do Book
- The Extra Mile: Adding Project Management Techniques to Your toolbox
Module Four: Managing Time
- Managing Your Time
- Keeping Others on Track
- Maintaining Schedules
Module Five: Getting It All Done on Time
- Prioritizing
- The Secret to Staying on Track
- Goal Setting
Module Six: Special Tasks
- Planning Small Meetings
- Planning Large Meetings
- Organizing Travel
Module Seven: Verbal Communication Skills
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
Module Eight: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say It
Module Nine: Empowering Yourself
- Being Assertive
- Resolving Conflict
- Building Consensus
- Making Decisions
Module Ten: The Team of Two
- Working with Your Manager
- Influencing Skills
- What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
- Ergonomics
- Stress Management
- Dealing with a Heavy Workload
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Archiving and Records Management – Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
Archiving and Records Management Workshop Outline
Module One: Getting Started
- Housekeeping Items
- Pre-Assigned Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: Understanding Records
- What is Records Management?
- Defining Records
- Archives vs. Records
- Life Cycle
- Case Study
- Module Two: Review Questions
Module Three: Management of Records
- What Is and Is Not a Record?
- Record Programs
- Management of Systems
- Developing Standards
- Case Study
- Module Three: Review Questions
Module Four: Context (I)
- Techniques for Analyzing Records
- Collecting Information
- Organizational Needs
- Legal Demands
- Case Study
- Module Four: Review Questions
Module Five: Context (II)
- Routine Process
- Creative Process
- System Analysis
- Records Survey
- Case Study
- Module Five: Review Questions
Module Six: Classification
- Functionality
- Prioritize
- Assess and Review
- Develop a Tool
- Case Study
- Module Six: Review Questions
Module Seven: Paper-Based Systems
- Arranging and Grouping
- Building Files
- Elementary & Intermediate
- Metadata
- Case Study
- Module Seven: Review Questions
Module Eight: Electronic Records
- Classifying
- Folders and Directories
- Groupings
- Metadata
- Case Study
- Module Eight: Review Questions
Module Nine: Hybrid Systems
- Routine Processes
- Creative Processes
- Design
- Limitations
- Case Study
- Module Nine: Review Questions
Module Ten: Appraisals & Systems
- Taxonomy of Values
- Macro Appraisal
- Strategy & Criteria
- Document & Review Decisions
- Case Study
- Module Ten: Review Questions
Module Eleven: Record Maintenance
- Paper
- Electronic
- Create Archives
- Conversion
- Case Study
- Module Eleven: Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Recommended Reading
- Completion of Action Plans and Evaluations
