• 2 Lessons

    Administrative Office Procedures

    Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
  • 2 Lessons

    Administrative Support

    It is 8:50 AM and you just arrived at your desk for work.  Your manager is waiting for you with a concerned look on his or her face and asks, “Is the sales report ready?  I have to present it to the senior management team at 9:00 AM!”  You hesitate before you respond.  Then you say, “I thought the meeting was tomorrow.”  You can imagine how the conversation goes from there. Welcome to the Administrative Support Skills workshop.
  • 2 Lessons

    Archiving and Records Management

    Archiving and Records Management – Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
  • 2 Lessons

    Basic Bookkeeping

    Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine.
  • 2 Lessons

    Business Writing

    Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
  • 2 Lessons

    Collaborative Business Writing

    Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.
  • 2 Lessons

    Executive and Personal Assistant

    Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
  • 12 Lessons

    Handling Difficult Conversations at Work

    All leaders have difficult conversations at some point, whether it’s telling an employee they are not getting a raise or a promotion, disciplining poor performance, or even firing someone. Having difficult conversations is never easy, but there are ways to make those conversations both productive and as painless as possible. In this course you will learn the essential aspects that you need to consider to ensure that the discussion productive.
  • 2 Lessons

    Meeting Management

    This workshop is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop you will learn the needed skills in planning and implementing a successful meeting.
  • 2 Lessons

    Organizational Skills

    Developing good Organizational Skills is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your professional and personal life. Throughout this workshop you will be given the tools necessary in developing better Organizational Skills.
  • 2 Lessons

    Social Media in the Workplace

    We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out.
  • 2 Lessons

    Supply Chain Management

    Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.