Courses

  • 2 Lessons

    Appreciative Inquiry

    Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what’s wrong will transform the individuals and in turn transform the organization.
  • 2 Lessons

    Business Acumen

    Many people believe you are born with business acumen, which is loosely defined as the ability to assess an external market and make effective decisions.
  • 2 Lessons

    Business Ethics

    A company’s business ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.
  • 2 Lessons

    Business Etiquette

    This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
  • 2 Lessons

    Change Management

    Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this workshop.
  • 2 Lessons

    Civility in the Workplace

    While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
  • 2 Lessons

    Conflict Resolution

    Wherever two or more people come together, there is bound to be conflict. We will give you a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
  • 2 Lessons

    Customer Service

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
  • 2 Lessons

    Customer Support

    Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
  • 2 Lessons

    Cyber Security

    Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
  • 2 Lessons

    Delivering Constructive Criticism

    Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop you will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
  • 2 Lessons

    Developing Corporate Behavior

    With this workshop you will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with corporate standards is what will make you stand out and become a leader throughout your company.
  • 2 Lessons

    Handling a Difficult Customer

    Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy-land. So, what is the best way to handle a difficult customer? Through our workshop you will learn stress management skills, how to build rapport, and recognizing certain body language.
  • 12 Lessons

    Handling Difficult Conversations at Work.(HDCW)

    All leaders have difficult conversations at some point, whether it’s telling an employee they are not getting a raise or a promotion, disciplining poor performance, or even firing someone. Having difficult conversations is never easy, but there are ways to make those conversations both productive and as painless as possible. In this course you will learn the essential aspects that you need to consider to ensure that the discussion productive.
  • 11 Lessons

    Harassment & Conflict Resolution

    Workplace harassment is <b>the belittling or threatening behavior directed at an individual worker or a group of workers</b>. Matters of workplace harassment recently gained interest among practitioners and researchers as it is becoming one of the most sensitive areas of effective workplace management.
  • 2 Lessons

    Networking Outside the Company

    Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.
  • 2 Lessons

    Networking Within the Company

    Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked. Having a viable networking and communication skill set will benefit any organization and will lead to increased productivity and performance.
  • 2 Lessons

    Risk Assessment and Management

    It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards.   In this workshop, we will look at risk in a manufacturing environment, but it can be adopted to all types of companies.
  • 2 Lessons

    Safety in the Workplace

    Those who are in management are responsible for protecting the safety of their employees. Workplace safety, however, is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.
  • 2 Lessons

    Team Building for Managers

    Your organization’s people are its greatest asset, and when they work together as a team they accomplish even more. But teamwork doesn’t just happen. Teams have to be created, developed, and continuously nurtured. A solid team building strategy can create an environment of greater collaboration and collegiality, which is good not only for the bottom line for your people themselves. There are many different ways to build a team, and to continue fostering a sense of teamwork. Developing a diverse team building tool kit helps your people grow at every stage.
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