Generation Gaps

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
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Generation Gaps by Kolena - eBook

Generation Gaps Workshop Outline:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: History

  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Means In Our Workplace?

Module Three: Traditionalist

  • Their Background
  • Their Characters
  • Their Working Style

Module Four: Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style

Module Five: Generation X"s

  • Their Background
  • Their Characters
  • Their Working Style

Module Six: Generation Y"s (Millennial)

  • Their Background
  • Their Characters
  • Their Working Style

Module Seven: Generation Z

  • Their Background
  • Characters
  • Working Style

Module Eight: Differentiations Between Generations

  • Background
  • Attitude
  • Working Style
  • Life Experience

Module Nine: Finding Common Ground

  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge

Module Ten: Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnover with a Retention Plan
  • Breaking Down the Stereotypes

Module Eleven: Conflict Management (II)

  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create a Succession Plan

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

About Instructor

Jean-Pierre Fallou

Jean-Pierre (John) Fallou is a Business Executive with more than 30+ years of Business Development, HealthCare, IT Consulting, and Alliance Management experience with demonstrated success cultivating new business and markets, developing strategic relationships, and the delivery of high impact projects. A “Go-to” executive that formulates strategies that strengthen competitive position by conceptualizing and launching new services and solution offerings and by managing direct to enterprise, indirect global partner, and channel sales deals.

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Course Includes

  • 2 Lessons
  • Course Certificate