Social Intelligence

Social Intelligence is about understanding your environment and having a positive influence.   You will become more confident in their social situations by learning how to express and interpret social cues. You will create positive connections and increase their influence during social situations.

Social Intelligence by Kolena - eBook

Social Intelligence Course Outline:

Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Action Plans

Module Two: Increase Your Self-Awareness

  • Remove or Limit Self-Deception
  • Ask for Feedback
  • Be Open to Change
  • Reflect on Your Actions
  • Case Study
  • Module Two: Review Questions

Module Three: The Keys to Empathy

  • Listening and Paying Attention
  • Don’t Judge
  • Shift Your View
  • Don’t Show Fake Emotions
  • Case Study
  • Module Three: Review Questions

Module Four: Active Listening

  • Attunement
  • Don’t Jump to Conclusions
  • Shift your Focus
  • Don’t Discount Feelings
  • Case Study
  • Module Four: Review Questions

Module Five: Insight on Behavior

  • Perception
  • Facts vs. Emotion
  • Online Communication
  • Listen and Watch More
  • Case Study
  • Module Five: Review Questions

Module Six: Interpersonal Communication

  • Give Respect and Trust
  • Be Consistent
  • Always Keep Your Cool
  • Observing Body Language
  • Case Study
  • Module Six: Review Questions

Module Seven: Social Cues (I)

  • Recognize Social Situations
  • The Eyes Have It
  • Non-Verbal Cues
  • Verbal Cues
  • Case Study
  • Module Seven: Review Questions

Module Eight: Social Cues (II)

  • Spectrum of Cues
  • Review and Reflect
  • Being Adaptable and Flexible
  • Personal Space
  • Case Study
  • Module Eight: Review Questions

Module Nine: Conversation Skills

  • Current Events
  • Conversation Topics
  • Cues to Watch For
  • Give People Your Attention
  • Case Study
  • Module Nine: Review Questions

Module Ten: Body Language

  • Be Aware of Your Movements
  • It’s Not What You Say, It’s How You Say It
  • Open Vs. Closed Body Language
  • Communicate with Power
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Building Rapport

  • Take the High Road
  • Forget About Yourself
  • Remembering People
  • Ask Good Questions
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

About Instructor

Jean-Pierre Fallou

Jean-Pierre (John) Fallou is a Business Executive with more than 30+ years of Business Development, HealthCare, IT Consulting, and Alliance Management experience with demonstrated success cultivating new business and markets, developing strategic relationships, and the delivery of high impact projects. A “Go-to” executive that formulates strategies that strengthen competitive position by conceptualizing and launching new services and solution offerings and by managing direct to enterprise, indirect global partner, and channel sales deals.

131 Courses

Not Enrolled

Course Includes

  • 2 Lessons
  • Course Certificate