1e – Ten Soft Skills You Need

This course is specifically designed for current or future leaders looking to up their leadership game by developing their self awareness, creativity, soft skills, work-life balance, persuasion, influence & negotiation, and investing in developing yourself and others. Each week contains both the theoretical and practical components of learning and integrating these key leadership elements including a quiz at the end of lectures to consolidate learning.
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Module One: Getting Started

  • Pre-Assignment Review
  • Workshop Objectives
  • Action Plan

Module Two: What are Soft Skills?

  • Definition of Soft Skills
  • Empathy and the Emotional Intelligence Quotient
    Professionalism
  • Learned vs. Inborn Traits
  • Case Study
  • Module Two: Review Questions

Module Three: Soft Skill 1: Communication

  • Ways We Communicate
  • Improving Non-Verbal Communication
  • Listening
  • Openness and Honesty
  • Case Study
  • Module Three: Review Questions

Module Four: Soft Skill 2: Teamwork

  • Identifying Capabilities
  • Get Into Your Role
  • Learn the Whole Process
  • The Power of Flow
  • Case Study
  • Module Four: Review Questions

Module Five: Soft Skill 3: Problem Solving

  • Define the Problem
  • Generate Alternative Solutions
  • Evaluate the Plans
  • Implementation and Re-evaluation
  • Case Study
  • Module Five: Review Questions

Module Six: Soft Skill 4: Time Management

  • The Art of Scheduling
  • Prioritizing
  • Managing Distractions
  • The Multitasking Myth
  • Case Study
  • Module Six: Review Questions

Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic

  • What Are You Working For?
  • Caring for Others vs. Self
  • Building Trust
  • Work Is Its Own Reward
  • Case Study
  • Module Seven: Review Questions

Module Eight: Soft Skill 7: Adaptability/Flexibility

  • Getting over the Good Old Days Syndrome
  • Changing to Manage Process
  • Changing to Manage People
  • Showing You’re Worth Your Weight in Adaptability
  • Case Study
  • Module Eight: Review Questions

Module Nine: Soft Skill 8: Self-Confidence

  • Confident Traits
  • Self-Questionnaire
  • Surefire Confidence Building Tactics
  • Build Up Others
  • Case Study
  • Module Nine: Review Questions

Module Ten: Soft Skill 9: Ability to Learn From Criticism

  • Wow, You Mean I’m Not Perfect?
  • Listen With An Open Mind
  • Analyze and Learn
  • Clear the Air and Don’t Hold Any Grudges
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Soft Skill 10: Networking

  • Redefining Need
  • Identifying Others’ Interests
  • Reaching Out
  • When to Back Off
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Lessons Learned
  • Recommended Reading

 

About Instructor

Tracy Tanner

Growing up in a family-owned business etched a sense of ownership and responsibility in Tracy Tanner’s core being. It also explains why when you read through her bio, you’ll discover such varied experience, “We truly wore all hats”. Like in her upbringing, Tracy started her career with the conscious decision to experience all sides of the technology supply chain. Beginning in retail, she jumped at the chance to go through a rigorous training that exposed her to every aspect of the business. “I felt right at home at Micro Center.” Tracy stayed with this philosophy of absorbing what she could when transitioning to other companies.

1 Course

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Course Includes

  • 3 Lessons
  • Course Certificate