This course is specifically designed for current or future leaders looking to up their leadership game by developing their self awareness, creativity, soft skills, work-life balance, persuasion, influence & negotiation, and investing in developing yourself and others. Each week contains both the theoretical and practical components of learning and integrating these key leadership elements including a quiz at the end of lectures to consolidate learning.

This course is specifically designed for current or future leaders looking to up their leadership game by developing their self awareness, creativity, soft skills, work-life balance, persuasion, influence & negotiation, and investing in developing yourself and others. Each week contains both the theoretical and practical components of learning and integrating these key leadership elements including a quiz at the end of lectures to consolidate learning.

This course is specifically designed for current or future leaders looking to up their leadership game by developing their self awareness, creativity, soft skills, work-life balance, persuasion, influence & negotiation, and investing in developing yourself and others. Each week contains both the theoretical and practical components of learning and integrating these key leadership elements including a quiz at the end of lectures to consolidate learning.

This course is specifically designed for current or future leaders looking to up their leadership game by developing their self awareness, creativity, soft skills, work-life balance, persuasion, influence & negotiation, and investing in developing yourself and others. Each week contains both the theoretical and practical components of learning and integrating these key leadership elements including a quiz at the end of lectures to consolidate learning.

This course is specifically designed for current or future leaders looking to up their leadership game by developing their self awareness, creativity, soft skills, work-life balance, persuasion, influence & negotiation, and investing in developing yourself and others. Each week contains both the theoretical and practical components of learning and integrating these key leadership elements including a quiz at the end of lectures to consolidate learning.

Work-Life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. We will show you the tools to balance your professional and personal lives to be happier, healthier, and more productive. In addition to improving performance, many younger employees place a high value on work-life balance. Companies that include work-life balance as part of their culture will be able to better attract qualified candidates.

This course is specifically designed for current or future leaders looking to up their leadership game by developing their self awareness, creativity, soft skills, work-life balance, persuasion, influence & negotiation, and investing in developing yourself and others. Each week contains both the theoretical and practical components of learning and integrating these key leadership elements including a quiz at the end of lectures to consolidate learning.

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.

It is 8:50 AM and you just arrived at your desk for work.  Your manager is waiting for you with a concerned look on his or her face and asks, “Is the sales report ready?  I have to present it to the senior management team at 9:00 AM!”  You hesitate before you respond.  Then you say, “I thought the meeting was tomorrow.”  You can imagine how the conversation goes from there. <!-- /wp:paragraph --> <!-- wp:paragraph --> Welcome to the Administrative Support Skills workshop.

Bloom’s Taxonomy is not just for school teachers. The three domains of the taxonomy apply to adult learning as well. In this workshop, we will pay attention to the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators.

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the domain of action and physicality. It is important to remember that psychomotor works together with the other domains when implementing it.

Controlling and limiting anger is important in every aspect of one’s life. Without control you are putting limits on what you can accomplish. Anger can be an incredibly damaging force, costing people their jobs, and personal relationships. However, since everyone experiences anger, having a constructive approach to manage it effectively can turn it into a valuable asset.

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning employees will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what’s wrong will transform the individuals and in turn transform the organization.

<strong>Archiving and Records Management</strong> – Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

<p>Assertiveness and Self-Confidence are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits in your professional and personal life.</p>

A distracted employee is a less effective employee. Employees who do not pay attention can waste valuable time and make careless mistakes. You will be more efficient at your job, make fewer mistakes, and be more productive overall.

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine.

It is often said that entrepreneurs  are the backbone of the nation. Anyone with the passion and drive can become a successful entrepreneur as long as the planning and execution are done well. The first step to becoming an entrepreneur is choosing the ideal business. The business you choose will be determined by its feasibility as well as your own interests and expertise.

Being a likable boss is a quality everyone can increase and improve. Being likable and a figure of authority is where some challenging conflicts can arise. With this workshop you will recognize these possible areas of conflict and develop the skills and knowledge to overcome them

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.

This breathing workshop is for anyone who wants to access more of their innate X-Factor creativity to create a positively disruptive impact on themselves, their…

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion.

Many people believe you are born with business acumen, which is loosely defined as the ability to assess an external market and make effective decisions.

A company’s business ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives.

This workshop examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee’s retirement you will identify common obstacles and how to overcome them.

Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this workshop.

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

This 8 week cartooning course is designed to introduce students to Chuck Jones’ characters, learn how to draw using simple shapes, and build confidence in your drawing skills. This course has been specifically designed with younger students in mind, however all who are young at heart are welcome to follow along!

This eight-session program will focus on the basic principles of animation that are the foundation of any successful animated film. This course is for beginners and will test your skills. I will be using the Flipbook feature on Autodesk’s Sketchbook Pro, but lessons can be followed with any program that allows frame-by-frame drawing such as Flip-a-Clip, etc.  

Participants will be introduced to the elements of comedy like physical comedy, improvisation, stock characters, joke writing, caricature, and more! Participants will have the opportunity to dive deep into their imaginations and senses of humor. They will then connect the elements of comedy to their other Chuck Jones art classes and explore ways to incorporate humor into their artwork. Participants will get to write jokes and sketches, play theatre and improv games, tap into their imaginations and humor, and more! Classes may include video shorts and examples of great comedians and clowns of the past like Buster Keaton, Lucille Ball, and many of your favorite Chuck Jones characters. Some activities may involve movement, so come prepared to be up and about and have fun!

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring.

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

Thank you for signing up for our FREE offering. These courses will give you a flavor of our membership offerings.  We hope you enjoy.

An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect.

Wherever two or more people come together, there is bound to be conflict. We will give you a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationships will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more.

Given the endless drumbeat of layoff announcements — with deep cuts across the nation — it’s reasonable to wonder: what happens to all of the talent that’s being laid off? How does the changing supply and demand balance impact pay? Is <em>anyone</em> safe in this market?

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Critical Thinking provides you with the skills to analyze and evaluate information. With these skills you are able to obtain the greatest amount of knowledge from a piece of data. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.

Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop you will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.